Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a 2nd Line IT Support Specialist, tackling hardware/software installations and supporting ICT projects.
- Company: Be part of a global infrastructure solutions company making waves in gas and chemical markets.
- Benefits: Enjoy opportunities for travel, hands-on projects, and a dynamic work environment with corporate perks.
- Why this job: This role offers a chance to grow your tech skills while contributing to impactful projects worldwide.
- Qualifications: Experience with hardware management, Microsoft products, and network support is essential; ITIL and MCITP preferred.
- Other info: Travel may be required for site visits, including international locations like Norway.
The predicted salary is between 36000 - 60000 £ per year.
2nd Line IT Support Specialist – Global Company – REF 1038
This global infrastructure solutions business is looking for a site-based IT Support Engineer (2nd Line). The role will support the effort in delivering world-class services to the onshore and offshore gas markets as well as chemical parks, waste processing, bio-fuel, and fuel storage sectors.
Responsibilities:
- Work with Service desk on a 1st and 2nd line basis to ensure that SLA’s are maintained.
- Preparation and installations of hardware/software.
- Physical hardware rollouts & upgrades.
- Asset Management.
- Undertake an active role in supporting ICT projects and strategic activities, led by the Service Delivery team.
- Telecoms Support – Mitel IP, voice recording & Mobile phones.
- Support & management of corporate tools such as (but not limited to):
- Microsoft products.
- Active Directory.
- Ivanti (Service Desk Software & Central Management Console).
- CMMS (Maintenance management systems).
- Finance (SAP Business one).
- Office 365.
- Meraki Portal.
- Group Policy.
- Management of multi-vendor printing estate.
- Procurement of ICT Equipment/Licenses/Systems.
- UK wide site ICT Support visits & supporting site ICT based projects where required.
- Maintenance and testing of Networks.
- Patching.
- Training / Inductions of staff on new systems and hardware.
- Provide appropriate support and information to the ICT Support Manager outlining relevant issues, trends, and policies.
- Establish strong, effective relationships with all members of the ICT Department and its key customers – internal and external.
- Remain up to date with ICT and other relevant industry best practice, trends, data, and statutory requirements.
- Contribute and complete development and secondment projects, site visits, and other opportunities as required.
Skills & Experience Required:
- Build, install and upgrade of hardware.
- Asset Management.
- Network Support, Install and Maintenance.
- Microsoft O/S – from Win7 onwards.
- M365.
- MCITP.
- ITIL.
- Projects experience – development, implementation, and evaluation, including improvements and modifications.
- Experience in critical infrastructure support.
- Experience of purchasing HW and licenses.
Additional Responsibilities
The successful applicant will manage, support, and develop the ICT helpdesk, policies, reports, procedures, written protocols, etc., satisfying both business and customer needs as well as statutory and agreed internal and external standards.
There will also be projects you will be able to get involved in including but not limited to:
- Hardware Refresh Projects.
- Printer / Network / WIFI installs.
- New Site migrations including full builds – these could be in different countries (recently one done in Norway – full expensed).
Responsible for providing both end user and overall technical support to ICT users based at the site. To do this by email, phone, using remote management tools, or in person. This role will include travel to sites on an “as needed” basis.
Ensure comprehensive asset management is undertaken at all sites of responsibility.
Support other members of the ICT Department and site-specific teams in maintaining high levels of safety, availability, and reliability for ICT hardware and software (including systems).
#J-18808-Ljbffr
2nd Line IT Support Specialist - Global Company - REF 1038 employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Specialist - Global Company - REF 1038
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft products, Active Directory, and Ivanti. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the IT support field, especially those who work in similar sectors like gas markets or chemical parks. Attend industry events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Demonstrate your problem-solving skills during any interviews or informal discussions. Prepare examples of how you've successfully resolved technical issues in the past, particularly in a 2nd line support context.
✨Tip Number 4
Stay updated on the latest trends and best practices in ICT support. This knowledge will not only help you in interviews but also show your commitment to continuous learning and improvement in the field.
We think you need these skills to ace 2nd Line IT Support Specialist - Global Company - REF 1038
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with 2nd line support and the technologies mentioned in the job description, such as Microsoft products and network support.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities and skills listed in the job description. Mention your experience with asset management, hardware installations, and any relevant projects you've worked on.
Showcase Relevant Certifications: If you have certifications like MCITP or ITIL, make sure to include them prominently in your application. These qualifications are highly relevant to the role and can set you apart from other candidates.
Highlight Soft Skills: In addition to technical skills, emphasise your ability to build relationships and communicate effectively with both internal teams and external customers, as this is crucial for the role.
How to prepare for a job interview at Interface Recruitment UK
✨Know Your Technical Stuff
Make sure you're well-versed in the technologies mentioned in the job description, such as Microsoft products, Active Directory, and network support. Brush up on your knowledge of hardware installations and upgrades, as you'll likely be asked about your hands-on experience.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to troubleshoot and maintain service level agreements.
✨Show Your Team Spirit
This role requires strong collaboration with various teams. Be ready to talk about how you've built effective relationships in previous roles and how you can contribute to a positive team environment within the ICT department.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's ICT projects, their approach to asset management, or how they stay updated with industry trends. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
