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- Tasks: Be the go-to person for IT issues, from 1st to 3rd line support.
- Company: Join a fast-growing business focused on personal development and innovation.
- Benefits: Enjoy up to £27,000 salary, training days, and great employee perks.
- Why this job: Gain hands-on experience in a true engineering role with guaranteed progression.
- Qualifications: Passion for IT, knowledge of Windows Server, Active Directory, and networking required.
- Other info: Work in a supportive team environment with opportunities for travel around Leeds.
The predicted salary is between 24000 - 30000 £ per year.
1st to 2nd line engineer (chance to become 3rd Line + training) Leeds REF 972
O365 / Windows Server / Win10 / AD & GP / Networking / Intune / Autopilot
Contact Number: 0113 2990570
Location: In office – Horsforth (some travel around Leeds and surrounding areas)
Hours: 9am to 5:30pm
Holidays: 22 plus Bank Holidays rising to 25 days over time
Time off in lieu and or overtime offered with project work.
Training: Online training within infrastructure (1/2 to full day per month)
Fast growing business with huge personal development options.
Greatest benefit of the role: True engineer position covering the full 360 of infrastructure – route to 3rd line guaranteed.
Main Duties and Responsibilities:
- The first point of call for all IT issues ranging from 1st line to 3rd.
- Diagnose and resolve software and hardware incidents which occur in operating systems and across a range of software applications.
- Assist all users with any logged IT related incident when called upon.
- Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalate incidents to other support team members or external suppliers where necessary.
- Accurately record, update and document requests using the IT Helpdesk system.
- Install and configure new IT equipment.
- Resolve issues, troubleshoot, test and train users on our CRM system.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.
- Create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
What we are looking for:
- Passionate about IT.
- Windows Server – all versions.
- Active Directory & Group Policy.
- Networking knowledge including switches & wireless.
- TCP/IP, DHCP, DNS, VLAN/Routing.
- Knowledge of VoIP.
- Broad knowledge & experience of ‘day to day’ IT Support issues and the aptitude to use past experiences to support the helpdesk with any range of issues.
- Team player working as part of a team of professionals on a range of IT projects.
- Well organised with the ability to multi-task and prioritise.
- Excellent communicator demonstrating effective verbal and written communications skills.
- Excellent attention to detail.
- Driving license and own vehicle.
What’s in it for you:
- Up to £27,000 DOE.
- Be part of an award winning team.
- Full Training and Development.
- Numerous employee benefits including BUPA cashplan, Pension Scheme, Eyecare vouchers, Childcare vouchers.
- One day a month training day.
- Annual Company awards dinner and Summer Event.
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1st to 2nd line engineer (chance to become 3rd Line + training) Leeds REF 972 employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st to 2nd line engineer (chance to become 3rd Line + training) Leeds REF 972
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as O365, Windows Server, and Active Directory. Having hands-on experience or relevant projects to discuss can really set you apart during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common IT issues. Being able to demonstrate a methodical approach to diagnosing and resolving problems will show that you're ready for the challenges of the role.
✨Tip Number 3
Prepare to discuss your previous experiences in IT support, focusing on how you've handled incidents and communicated with users. Highlighting your ability to work as part of a team will resonate well with the hiring managers.
✨Tip Number 4
Since this role involves some travel, ensure you have a valid driving licence and your own vehicle. Mentioning your readiness to travel during the interview can demonstrate your commitment to the position.
We think you need these skills to ace 1st to 2nd line engineer (chance to become 3rd Line + training) Leeds REF 972
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with O365, Windows Server, Active Directory, and networking. Use specific examples to demonstrate your skills in troubleshooting and IT support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your desire to grow within the company. Mention how your previous experiences align with the responsibilities of the role and express your enthusiasm for the training opportunities.
Highlight Communication Skills: Since the role requires excellent verbal communication, emphasise your ability to communicate effectively with both technical and non-technical colleagues. Provide examples of past experiences where you successfully resolved issues through clear communication.
Showcase Problem-Solving Abilities: In your application, include instances where you took ownership of IT issues and implemented solutions. This will demonstrate your proactive approach and readiness to handle the responsibilities outlined in the job description.
How to prepare for a job interview at Interface Recruitment UK
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Discuss any personal projects or experiences that highlight your passion for IT, especially in areas like Windows Server, Active Directory, and networking.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've diagnosed and resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills.
✨Communicate Clearly
Since the role requires excellent verbal communication skills, practice explaining technical concepts in simple terms. Be ready to demonstrate how you can effectively communicate with both technical and non-technical colleagues.
✨Highlight Teamwork Experience
This position involves working as part of a team, so be prepared to share examples of successful collaborations. Discuss how you contributed to team projects and how you handle conflicts or challenges within a team setting.
