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- Tasks: Be the go-to person for IT issues, from 1st to 3rd line support.
- Company: Join a fast-growing business with a focus on personal development.
- Benefits: Enjoy up to £27,000 salary, training days, and great employee perks.
- Why this job: Gain hands-on experience in a true engineering role with guaranteed progression.
- Qualifications: Passion for IT, knowledge of Windows Server, Active Directory, and networking required.
- Other info: In-office role with some travel around Leeds; excellent team culture.
The predicted salary is between 24000 - 30000 £ per year.
1st to 2nd line engineer (chance to become 3rd Line + training) Leeds REF 972
O365 / Windows Server / Win10 / AD & GP / Networking / Intune / Autopilot
Contact Number: 0113 2990570
Location: In office – Horsforth (some travel around Leeds and surrounding areas)
Hours: 9am to 5:30pm
Holidays: 22 plus Bank Holidays rising to 25 days over time
Time off in lieu and or overtime offered with project work.
Training: Online training within infrastructure (1/2 to full day per month)
Fast growing business with huge personal development options.
Greatest benefit of the role: True engineer position covering the full 360 of infrastructure – route to 3rd line guaranteed.
Main Duties and Responsibilities:
- The first point of call for all IT issues ranging from 1st line to 3rd.
- Diagnose and resolve software and hardware incidents which occur in operating systems and across a range of software applications.
- Assist all users with any logged IT related incident when called upon.
- Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalate incidents to other support team members or external suppliers where necessary.
- Accurately record, update and document requests using the IT Helpdesk system.
- Install and configure new IT equipment.
- Resolve issues, troubleshoot, test and train users on our CRM system.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.
- Create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
What we are looking for:
- Passionate about IT.
- Windows Server – all versions.
- Active Directory & Group Policy.
- Networking knowledge including switches & wireless.
- TCP/IP, DHCP, DNS, VLAN/Routing.
- Knowledge of VoIP.
- Broad knowledge & experience of ‘day to day’ IT Support issues and the aptitude to use past experiences to support the helpdesk with any range of issues.
- Team player working as part of a team of professionals on a range of IT projects.
- Well organised with the ability to multi-task and prioritise.
- Excellent communicator demonstrating effective verbal and written communications skills.
- Excellent attention to detail.
- Driving license and own vehicle.
What’s in it for you:
- Up to £27,000 DOE.
- Be part of an award winning team.
- Full Training and Development.
- Numerous employee benefits including BUPA cashplan, Pension Scheme, Eyecare vouchers, Childcare vouchers.
- One day a month training day.
- Annual Company awards dinner and Summer Event.
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1st to 2nd line engineer (chance to become 3rd Line + training) Leeds REF 972 employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st to 2nd line engineer (chance to become 3rd Line + training) Leeds REF 972
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as O365, Windows Server, and Active Directory. Having hands-on experience or relevant projects to discuss can really set you apart during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common IT issues. Being able to demonstrate your problem-solving process during the interview will show that you're ready to take ownership of incidents as described in the role.
✨Tip Number 3
Prepare to discuss your experience working in a team environment. Highlight any collaborative projects you've been involved in, as teamwork is essential for this position and will resonate well with the hiring team.
✨Tip Number 4
Since the role involves communication with both technical and non-technical colleagues, practice explaining complex IT concepts in simple terms. This will help you demonstrate your excellent communication skills during the interview.
We think you need these skills to ace 1st to 2nd line engineer (chance to become 3rd Line + training) Leeds REF 972
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with O365, Windows Server, Active Directory, and networking. Use specific examples to demonstrate your skills in troubleshooting and IT support.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT and your eagerness to grow into a 3rd line engineer role. Mention how your previous experiences align with the responsibilities listed in the job description.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with both technical and non-technical colleagues in past positions.
Highlight Teamwork Experience: Emphasise your ability to work as part of a team. Include instances where you collaborated on IT projects or supported colleagues, showcasing your team player mentality.
How to prepare for a job interview at Interface Recruitment UK
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Discuss any personal projects or experiences that highlight your passion for IT, especially in areas like Windows Server, Active Directory, and networking.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've diagnosed and resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills.
✨Communicate Clearly
Since the role requires excellent verbal communication skills, practice explaining technical concepts in simple terms. Be ready to demonstrate how you would assist both technical and non-technical colleagues effectively.
✨Highlight Teamwork Experience
Emphasise your ability to work as part of a team. Share examples of successful collaborations on IT projects and how you contributed to achieving common goals, as this role involves working closely with other professionals.
