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- Tasks: Provide first and second line IT support to home and business customers.
- Company: Progressive IT Managed Service Provider in the historic town of York.
- Benefits: Ongoing training, diverse work environment, and opportunities for career growth.
- Why this job: Make a real impact on clients' IT systems while developing your tech skills.
- Qualifications: 2 years of technical support experience and strong knowledge of Windows and Apple systems.
- Other info: Join a close-knit team with a focus on collaboration and customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
1st/2nd Line IT Support Engineer – York – IT Services – Vendor Training and Accreditations REF 1059
Ideally any Microsoft Accredited qualification.
Contact number
0113 357 20 45
A progressive IT Managed Service Provider based in the historic town of York is looking to recruit a 1st / 2nd Line Support Engineer to fit in their unique culture. With 20 years history creating an exceptional client base of both business and private clients for who they provide a first-class level of service.
With are a close-knit team working for each other for the benefit of the customer they deliver to SME, consumer and specialist markets. They are transparent with everything they do and have a honest approach to delivering the right fixes first time.
They are proactively involved with client specific project work as well as supporting client’s day to day. Their client base covers a diverse range of markets and therefore have a suite of Companies / Brands offering support and infrastructure as a service to end users all over the UK.
Skills / Experience Requirements:
- A minimum of 2 years’ Technical Support experience ideally in a managed service operating structure
- You must be confident with a vast variety of Tech and associated software packages.
- Strong knowledge of Windows systems including Windows Server.
- Knowledge of Apple IOS and Apple devices.
- Have operated within a customer service role previously
- Management and maintenance of Server and Business Network infrastructures.
- A thorough understanding of DHCP, DNS and IP based networks.
- Repairing and configuring a variety of PC and Mac hardware.
- Have an active mind for technology, which is more than an interest in computers and hardware. You need to understand the industry, trends and latest products, methods, benefits etc
- Any formal training in the repair and maintenance of IT equipment. Any formal training in Apple products and Apple IOS would be an advantage.
Why US:
Partners: We’re actively involved with all our major Partners. As part of that, this enables our engineers to be fully trained through their partner portals. Our current partners are Microsoft, Dell, Zyxel, Sonicwall, Ruckus, Datto and Trend Micro.
Training: We actively encourage training. This will be a mix of in-house, partner and formal training that benefits both the employee and the business. For example, we have one engineer who has just started his NVQ L4 Cyber Security qualifications.
Environment: The role is very diverse, meaning that the prospective employee has the opportunity to learn and specialise in an area of their choosing as well as have a great all-round knowledge of all issues.
Each day is never the same: We’re a small team and so fit with the business is paramount to us. To that end, we’ve developed our PACT values which we utilise for all employee engagement.
Growth: We’ve risen to the challenge this year; we’ve been able to onboard around a dozen new customers in the last 12 months and continue to grow and develop our customer base. We’ve strong ambitions to grow in the next 2 years and are focused on that growth programme. We see growth as key to employee opportunity.
Responsibilities
This new role will provide home and business customers with first and second line technical support. You will provide a proactive service ensuring that customers’ IT systems are working to a high standard.
As we grow, we are looking to complement our existing Team with additional skills and ideas that will help our clients evolve their businesses through the smart use of IT.
This role will enable the right candidate to have a high impact on the day to day running of a customer’s IT system. You will be encouraged to learn and develop as quickly as possible with support from your colleagues.
Your responsibilities
- Quickly resolving issues by telephone, email or video to our customer base. Issues can range from simplistic quick fixes through to detailed in depth interactions.
- Providing customer service to ensure a positive customer experience.
- Visiting customer sites for problems that cannot be fixed remotely (transport provided).
- Troubleshoot and fix desktop/laptop hardware and software issues.
- Providing assistance and support to colleagues in IT related matters.
- Undertaking small to medium sized IT projects as required.
- Associated job-related and administrative duties
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1st/2nd Line IT Support Engineer - York - IT Services - Vendor Training and Accreditations REF 1059 employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line IT Support Engineer - York - IT Services - Vendor Training and Accreditations REF 1059
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend local meetups or tech events in York, and don’t be shy about introducing yourself. You never know who might have a lead on a job or can offer you some insider tips!
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting or a cool project you’ve worked on, create a portfolio or a blog to showcase your expertise. This not only highlights your technical abilities but also shows your passion for IT.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you’d handle specific technical issues or customer service challenges. Role-playing with a friend can help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals who fit our culture. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you on board!
We think you need these skills to ace 1st/2nd Line IT Support Engineer - York - IT Services - Vendor Training and Accreditations REF 1059
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical support experience and any relevant qualifications, especially those related to Microsoft or Apple products.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for technology and customer service. Mention specific examples of how you've resolved IT issues in the past and how you can contribute to our close-knit team.
Showcase Your Technical Skills: Be clear about your technical abilities, especially with Windows systems, networking, and hardware repairs. If you have experience with DHCP, DNS, or IP-based networks, make sure to mention it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Interface Recruitment UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows systems, Apple devices, and networking concepts like DHCP and DNS. Be ready to discuss your hands-on experience with these technologies, as well as any relevant qualifications you might have.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've provided excellent service in the past. Think about specific situations where you resolved issues or went above and beyond for a client.
✨Emphasise Your Willingness to Learn
This company values growth and training, so express your eagerness to learn new skills and technologies. Mention any ongoing training or certifications you're pursuing, like the NVQ L4 Cyber Security qualification, to show you're proactive about your professional development.
✨Fit In with the Team Culture
Research the company's PACT values and think about how you can align with them. During the interview, highlight your teamwork experiences and how you contribute positively to a close-knit environment, as fitting in with their culture is crucial.
