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- Tasks: Provide 1st and 2nd line IT support for hardware, software, and business systems.
- Company: Join a leading professional services firm focused on volume litigation.
- Benefits: Flexible work hours, on-call support after probation, and a dynamic team environment.
- Why this job: Great opportunity to grow your IT skills while delivering excellent customer service.
- Qualifications: Passion for IT, customer service skills, and knowledge of Microsoft systems required.
- Other info: Must be proactive and adaptable to changing workloads.
The predicted salary is between 30000 - 42000 £ per year.
1st / 2nd Line IT Support Analyst – Leeds – Professional Services REF 765
Work Hours: 35 hours per week (07.00 – 19.00 with 1 hour for lunch). Flexibility is required according to workloads and requires on-call support after probationary period.
Industry: Professional Services
JOB PURPOSE:
The IT Technician will be responsible for providing 1st and 2nd line support for desktop hardware, software, and business systems.
DIMENSIONS:
Working within a team of 2 people reporting into the IT Service Team Leader. Development of the IT role and knowledge within the business.
Responsibilities:
- Support the business by providing 1st and 2nd line technical support.
- Administration of accounts in Active Directory and Microsoft Exchange.
- Liaise and work with external and internal technical contacts on incident resolution.
- Support the Root Cause Analysis process for significant issues.
- Proactively investigate trends in incidents.
- Document known errors/fixes and process with SOPs.
- Completion of monthly access management audits.
- Monitoring and completing audits.
SCOPE OF THE ROLE:
The role is highly dynamic with frequent changes in workloads and priorities. This role requires an appreciation of the business’ values and its aim to be the market leader in volume litigation. Keeping the IT function running smoothly and providing excellent customer service are key to this objective.
Experience Requirements:
- Highly motivated, proactive with a “can do” attitude.
- Having a true passion for IT and willingness to learn and immerse themselves in IT systems and processes.
- Customer service focused, having the ability to understand the requirements of customers, clients, and internal colleagues.
- Logical and methodical approach to problem solving.
- Excellent communication skills, both written and verbal, and have the ability to communicate with both technical and non-technical audiences at all levels.
- Ability to prioritise and respond to queries within realistic timescales.
- Be accountable for quality, accuracy, and security.
TECHNICAL SKILLS / QUALIFICATIONS & EDUCATION REQUIREMENTS:
- Knowledge and understanding of Microsoft Windows desktop operating systems.
- Experience of Active Directory and email administration (Exchange Admin Center).
- Experience in supporting desktops, laptops, and printers.
- Broad understanding of Microsoft Office applications.
- Basic understanding of networking and TCP/IP.
- RDS management and experience with virtual platforms.
- ITIL v3 Foundation Certification.
- Working towards or holding a Microsoft certification for Windows Desktop Operating System (MCSA Windows 7).
- Knowledge of Microsoft SQL Server.
- Knowledge of Microsoft Server operating systems.
- Switch patching and experience with firewalls.
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1st / 2nd Line IT Support Analyst - Leeds - Professional Services REF 765 employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line IT Support Analyst - Leeds - Professional Services REF 765
✨Tip Number 1
Make sure to familiarize yourself with the specific technologies mentioned in the job description, such as Active Directory and Microsoft Exchange. Having hands-on experience or relevant projects to discuss can really set you apart during the interview.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully resolved technical issues for users in the past. This will show that you understand the importance of user satisfaction in an IT support role.
✨Tip Number 3
Since the role requires a proactive approach, think of instances where you've taken initiative to improve processes or solve problems before they escalated. Highlighting this mindset can resonate well with the hiring team.
✨Tip Number 4
Prepare to discuss your understanding of ITIL principles, as this is a key aspect of the role. Being able to articulate how ITIL practices can enhance service delivery will demonstrate your readiness for the position.
We think you need these skills to ace 1st / 2nd Line IT Support Analyst - Leeds - Professional Services REF 765
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the 1st / 2nd Line IT Support Analyst position. Highlight the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect the specific skills and experiences that are relevant to the role. Emphasize your customer service focus, technical skills, and any experience with Microsoft technologies, Active Directory, and ITIL.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your proactive attitude. Mention specific examples of how you've provided excellent customer service or resolved technical issues in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your communication is clear and professional, as this reflects your attention to detail.
How to prepare for a job interview at Interface Recruitment UK
✨Show Your Passion for IT
Make sure to express your genuine interest in IT during the interview. Share examples of how you've immersed yourself in IT systems and processes, and discuss any personal projects or experiences that highlight your enthusiasm.
✨Demonstrate Customer Service Skills
Since this role is customer service-focused, prepare to discuss situations where you've successfully resolved issues for customers or colleagues. Highlight your ability to understand their needs and provide effective solutions.
✨Prepare for Technical Questions
Brush up on your knowledge of Microsoft Windows desktop operating systems, Active Directory, and email administration. Be ready to answer technical questions and possibly troubleshoot scenarios to showcase your problem-solving skills.
✨Communicate Clearly
Practice explaining technical concepts in simple terms, as you'll need to communicate with both technical and non-technical audiences. Good communication skills are essential, so be clear and concise in your responses.
