Interface NRM Ltd is a thriving professional services company which has been providing accredited certification and verification services across the UK and internationally since 2002. Working with clients across a wide range of sectors, we provide ISO, FSC® and PEFC certification, alongside carbon footprint verification and other assurance services. We're proud to be the UK's only employee-owned accredited certification and verification body, with a reputation for providing a dependable, personal and supportive service – reflected in our 4.9 Trustpilot rating and client feedback.
Job Summary
This is a fast-paced, high-impact role requiring excellent attention to detail and people skills. The role is central to managing new customer enquiries and onboarding, handling key administrative processes behind the scenes, and supporting the company’s sales and growth activities. Delivers high-quality, customer-focused B2B sales support, pipeline coordination, and account administration to ensure client enquiries are rapidly processed, quotations are accurately generated, and back-office workflows function efficiently. Works collaboratively within the sales and marketing team to help achieve strategic company growth and maintain industry-leading levels of customer satisfaction. We are seeking a highly motivated candidate who has the appetite to progress into a more senior role within the next few years.
Please note that there is no specific deadline for applications; we will be reviewing applications and conducting interviews on a rolling basis until we find the most suitable candidate for the role, at which point the vacancy will be closed.
Key accountabilities
- Enquiry Processing & Research: Obtains essential company background details required to compile quotes from prospective client leads. Utilises direct customer engagement and independent substantive research.
- CRM Systems Administration: Takes ownership of front-end data integrity by inputting client data, logging communication history, and scheduling future sales follow-up tasks within the corporate CRM platform.
- Application Review & Quoting: Collaborates closely with the wider sales team during initial client application reviews. Assists in calculating fees and drafting accurate commercial quotations.
- Pipeline Tracking & Follow-ups: Manages the continuous flow of the sales pipeline by recording status updates and re-issued quotes. Systematically identifies upselling and cross-selling opportunities for additional standards with existing clients.
- Outbound Data Mining: Conducts targeted database mining using public registries (e.g., FSC/PEFC) and online certificate data to identify, track, and approach transfer market candidates ahead of their natural certificate expiry windows.
- Team Collaboration: Works cohesively alongside internal office staff, administrative divisions, and business development colleagues to provide robust back-office coverage and maintain a cross-functional workplace.
Occasional travel may be required.
Requirements
QUALIFICATIONS & ATTAINMENTS (or equivalent knowledge/experience)
- GCSE Grades A to C / 9-4 or equivalent (e.g. BTEC First Diploma. Training to City & Guilds, level 2/ NVQ-2, etc).
- Sound knowledge of the products and services offered by Interface
- Sound knowledge of business administration and commercial sales processes.
- General understanding of accredited certification processes (e.g. ISO, FSC, PEFC).
- Education to A level or equivalent NVQ etc. (Desirable)
- Knowledge of business IT applications, including CRM infrastructure and quoting software tools (Desirable).
WORK EXPERIENCE
- Proven track record in a dedicated administrative or operational business support role. (Desirable)
- Experience working directly within a Certification Body or professional B2B services sector. (Desirable)
SKILLS REQUIRED
- Highly professional and persuasive telephone manner
- Proven written and spoken English
- Strong communication and interpersonal skills
- Proven proficiency in relevant software / IT systems (MS Office / Microsoft 365 / web conferencing)
- Demonstrable professionalism: punctuality, reliability, attention to detail, confidentiality and ethical conduct
- Significant track record and aptitude to demonstrate Company values in practice
- Sound capability and aptitude to take ownership and execute work/tasks autonomously
- Sound organisational and time management skills
- Sound ability or aptitude to deal with difficult situations and remain positive
- Basic numeracy and data analysis skills
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