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- Tasks: Provide hands-on IT support and manage tech projects across multiple locations.
- Company: Join a dynamic IT Service Delivery team in a collaborative environment.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference by ensuring smooth IT operations and supporting users.
- Qualifications: Proficiency in Microsoft 365 and experience with Apple iOS devices required.
- Other info: Exciting role with travel opportunities and a chance to work with cutting-edge technology.
The predicted salary is between 30000 - 42000 ÂŁ per year.
We are seeking a proactive and technically proficient IT Support Specialist to join our IT Service Delivery team in Craigavon. In this hands-on role, you will deliver 1st, 2nd, and occasional 3rd line support across the organisation. As part of a distributed team of seven technicians across Europe, you will play a crucial role in ensuring the smooth operation, performance, and security of our IT systems.
This role involves supporting end users, managing IT assets, maintaining infrastructure, and contributing to a wide range of IT projects. Travel across multiple locations may be required; therefore, a valid, clean driving licence and valid up to date passport are essential.
Duties and Responsibilities- Provide timely and professional 1st and 2nd line user support, both onsite and remotely.
- Escalate and assist with 3rd line support, including advanced troubleshooting and 3rd party vendor co-ordination.
- Administer and support Microsoft 365 applications (Exchange Online, SharePoint, Teams, OneDrive).
- Manage and maintain Windows 11 desktops/laptops and Apple iOS devices (iPhones, iPads).
- Support device enrolment and compliance using Microsoft Entra ID and Intune.
- Log and manage incidents via the EasyVista helpdesk system, ensuring accurate documentation and timely resolution.
- Maintain efficient vendor relationships and assist with third-party contract negotiations.
- Contribute to IT asset management, procurement, and lifecycle tracking from acquisition through disposal.
- Participate in the delivery of IT projects, including hardware rollouts, software deployments, and infrastructure improvements.
- Liaise with third-party vendors and service providers to ensure effective support and timely resolution of issues.
- Support mobile device management initiatives and provide end-user training as required.
- Ensure all IT processes comply with internal policies and industry standards.
- Assist in the implementation and rollout of new technology solutions.
- Primary support for UK and Ireland users over 5 locations (200 users with 75 remote)
- Secondary support for the rest of Europe (600 users, 150 remote)
- Familiarity with IT helpdesk/ticketing systems (EasyVista)
- Flexibility required for out of hours contact, call out and short notice travel within the UK and, to a lesser extent, across the European region for helping and assisting with projects
- Standard applications: Windows 11 with Microsoft 365, Oracle JD Edwards & various cloud services
- Hardware: Dell desktops, laptops & IBM servers, CNC machines, Logitech conferencing systems, printers
- Telecommunications: MS Teams Telephony, cell carriers, Logitech audio-video conferencing systems
- Network: Cisco, FortiGate and SD-WAN (basic understanding of networking)
- Working in a team of 7 technical support specialists in Europe
- Proficiency with Microsoft 365 applications
- Knowledge of Microsoft Entra and Intune
- Experience working with Apple iOS
- Basic knowledge of network structures
- Excellent problem-solving skills
- Structured approach to work
- Userâfriendly and approachable
- Ability to work unsupervised
- Flexibility with call out and travel
- Clean driving licence and up-to-date valid passport
- 3 yearsâ experience of working within a technical support/service delivery or similar function
- Basic knowledge of PowerShell scripting
- Appropriate certifications, e.g. Microsoft MCP/MCSA/MD-102; CCNA, CompTIA A+/Network+ and ITIL foundation are a plus
- Background in IT, computer science, or business information technology
- Adhering to Company Principles and Core Values
- Applying Expertise and Technologies
- Creating & Innovating
- Delivering Results and Meeting Customer Expectations
- Providing prompt solution and implementing on the spot fixes
- Capable of effectively working with all levels of staff, from factory floor personnel to executive leadership
IT Support Specialist in Craigavon employer: Interface, Inc.
Contact Detail:
Interface, Inc. Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land IT Support Specialist in Craigavon
â¨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend local meetups or tech events, and donât be shy about introducing yourself. You never know who might have a lead on your next job!
â¨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident when itâs time to shine. Focus on showcasing your problem-solving skills and technical knowledge, especially around Microsoft 365 and Apple iOS.
â¨Tip Number 3
Tailor your approach for each role. Research the company and its culture, and think about how your skills align with their needs. This will help you stand out during interviews and show that youâre genuinely interested in the position.
â¨Tip Number 4
Donât forget to apply through our website! Weâve got loads of resources to help you land that IT Support Specialist role. Plus, it shows youâre serious about joining our team!
We think you need these skills to ace IT Support Specialist in Craigavon
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and IT support. We want to see how your skills match the role, so donât be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why youâre passionate about IT support and how you can contribute to our team. Keep it friendly and professional â we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. Weâre looking for proactive thinkers who can handle challenges with ease, so let us know how youâve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way to ensure your application gets into the right hands. Plus, it shows us youâre keen on joining our team at StudySmarter!
How to prepare for a job interview at Interface, Inc.
â¨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 applications, especially Exchange Online and Teams. Be ready to discuss how you've used these tools in past roles, as well as any experience with Apple iOS devices and basic networking concepts.
â¨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you provided 1st or 2nd line support and how you approached troubleshooting. This will demonstrate your structured approach and ability to deliver results.
â¨Familiarise Yourself with the Company
Research the companyâs IT infrastructure and any recent projects theyâve undertaken. Understanding their operations will help you tailor your responses and show that you're genuinely interested in contributing to their team.
â¨Be Ready for Flexibility Questions
Since the role requires flexibility with travel and out-of-hours support, be prepared to discuss your availability and willingness to adapt. Highlight any previous experiences where you had to be flexible in your work schedule or travel for projects.