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- Tasks: Manage product sample requests and ensure timely dispatch to customers and internal teams.
- Company: Dynamic company focused on customer service and building lasting relationships.
- Benefits: Full-time role with opportunities for growth and development in a supportive environment.
- Why this job: Be the voice of the customer and make a real impact on their experience.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Join a high-performing team and thrive in a fast-paced, collaborative setting.
The predicted salary is between 30000 - 42000 ÂŁ per year.
As a key member of the Customer Service Team in UKI, the Sampling Coordinator is one of the first points of contact for customers, responsible for delivering outstanding service and building positive, long-lasting relationships within the UK and Ireland. You will play a vital role in ensuring product samples are accurately raised and dispatched to customers, showrooms, and internal teams. Your work directly impacts customer experience and brand perception – precision and efficiency are key. Your interaction reflects the company’s values and commitment to excellence.
We strive to be pro-active and pride ourselves on going beyond our customers’ expectations by managing their orders through to fulfilment, whilst being a true voice of our customers internally within the business.
Key Accountabilities- Customer 1st
- Own the “Customers Experience” together with the team.
- Input, manage and monitor product sample requests for the UKI region, in a professional and empathetic manner. These include standard samples, chargeable samples, mock-up installations and end-user samples.
- Sample shipment management – considering the cost effectiveness of various shipping options, liaising directly with customers on the telephone to obtain accurate information regarding lead times to manage their expectations, updating customers with tracking numbers and POD’s.
- Order management – Reviewing product stock levels. Liaising with the customer to advise accurate lead times, delivery dates etc.
- Opportunity Stock - liaise with internal and external parties to find a suitable solution or an alternative product that meets the customer’s requirements.
- Sample Cards – Input, manage and distribute sample card requests that display a full product range and include technical specifications.
- Develop strong connections and working relationships with our internal Account Managers to qualify sample requests and effectively plan the best way to present the information to customers, ensuring that all opportunities are maximized.
- Review customer master data on a regular basis and revise as necessary to ensure that the most up to date and accurate information is available to the business for production, warehouse and dispatch purposes.
- Maintain up-to-date customer records of sample requests, including CRM and JDE, to provide accurate information.
- Providing a 1st class customer experience to our customers via the phone, email, chat, or in person, focusing on customer satisfaction.
- Be the VOC (voice of the customer).
- People 1st
- Pro-actively managing all sample order requests as per the set SLA’s, to meet or exceed service quality, response time, and customer satisfaction targets.
- Understand our customers and products to be able to expertly talk about how Interface can help them.
- Look for opportunities to educate customers about other products they may not be aware of, with a view to cross-selling where possible.
- Process
- Processing all requests as per the specified standards, whilst looking for ways to improve how we work – identification of continuous improvement ideas.
- Ordering and managing samples through to dispatch, following up where required.
- Tools
- Accurately use all systems such as JD Edwards, Salesforce and Microsoft Office applications.
Role will report to the Customer Service Manager, UKIMEA.
Knowledge and Skills- Experience of working in a high performing team.
- Minimum of 2 years’ experience in Customer Care, Customer Service, Order Processing or similar role.
- Essential experience of working in a customer service, business administration environment.
- Excellent communicator both verbally and written.
- Ability to handle multiple tasks at the same time.
- Experience of working on an ERP system.
- Experience of working in a team environment.
- Able to work well under pressure.
- Be tenacious and take ownership from beginning to completion.
Sampling Co-ordinator in Birmingham employer: Interface, Inc.
Contact Detail:
Interface, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sampling Co-ordinator in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be a key point of contact for customers, being able to articulate your thoughts clearly and empathetically is crucial. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Sampling Co-ordinator in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Sampling Co-ordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to our mission. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application reflects your communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Interface, Inc.
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you’ve handled customer queries in the past, especially in high-pressure situations. Think of specific examples where you went above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with the Products
Make sure you understand the products you'll be dealing with as a Sampling Coordinator. Research the company’s offerings and think about how you can educate customers about them. This will show your enthusiasm and readiness to contribute to the team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare by thinking of times when you had to manage multiple sample requests or resolve a customer issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Team Spirit
Since this role involves working closely with internal teams, be prepared to discuss how you collaborate with others. Share examples of how you’ve built strong relationships in previous roles and how you can contribute to a positive team environment.