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For Companies At a Glance
- Tasks: Deliver outstanding customer service and build lasting relationships with clients.
- Company: Dynamic company focused on customer satisfaction and teamwork.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Be the voice of the customer and make a real impact in their experience.
- Qualifications: 5 years in customer service or related fields, excellent communication skills.
- Other info: Join a high-performing team and thrive in a supportive environment.
The predicted salary is between 28800 - 43200 ÂŁ per year.
As a key member of the Customer Service Team in EMEA, the Customer Service Advisor is the first point of contact for customers, responsible for delivering outstanding service and building positive, long-lasting relationships. This role focuses on understanding customer needs, resolving issues efficiently, and ensuring every interaction reflects the company’s values and commitment to excellence. We strive to be pro-active and pride ourselves on going beyond our customers’ expectations by managing their orders through to fulfilment, whilst being a true voice of our customers internally within the business.
Key Accountabilities
- Own the “Customers Experience” together with the team.
- Input, manage and monitor sales orders/quotations for the region in a professional and empathetic manner.
- Order management - Review the order book and customer master data on a regular basis and revise as necessary to ensure that the most up to date and accurate information is available to the business for production, warehouse and despatch purposes.
- Maintain detailed and up-to-date customer records of call/sales activity, including CRM and JDE, to provide accurate call reports and information.
- Providing accurate information about products, services, pricing and policies as required.
- Providing a 1st class customer experience to our customers via the phone, email, chat, or in person, focusing on closing the deal, and generating future sales opportunities to improve customer satisfaction and loyalty.
- Collaborate with internal teams to improve processes and customer satisfaction.
- Be the VOC (voice of the customer).
People 1st
- Pro-actively managing and resolving all customer enquiries as per the set SLA’s, to meet or exceed service quality, response time, and customer satisfaction targets.
- Build and maintain strong working relationships with internal and external customers, going above and beyond, to provide a first class service to be proud of.
- Understand our customers and products to be able to expertly talk about how Interface can help them.
- Look for opportunities on calls to educate customers about other products they may not be aware of, with a view to cross sell where possible.
- Ensure that all necessary services are provided in the specification process for optimum support of the Account Manager and align with the internal stakeholders to ensure customer satisfaction.
- Build strong relationships with colleagues internationally for the best customer outcome – ONE TEAM MINDSET.
Process
- Processing all requests as per the specified standards, whilst looking for ways to improve how we work – identification of continuous improvement ideas.
- Ordering and managing samples through to despatch, follow up where required.
Tools
- Accurately use all systems such as JD Edwards, Salesforce and Microsoft Office applications.
Knowledge and Skills
- Experience of working in a high performing team.
- Minimum of 5 years’ experience in Customer Care, Customer Service, Business Administration, Account Management or similar role.
- Essential experience of working in a customer service, business administration environment.
- Excellent communicator both verbally and written.
- Ability to handle multiple tasks at the same time.
- Experience of working on an ERP system.
- Experience of working in a team environment.
- Experience of working at different levels within an organisation.
- Able to work well under pressure.
- Be tenacious and take ownership from beginning to completion.
Customer Service Advisor in Birmingham employer: Interface, Inc.
Contact Detail:
Interface, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This way, when you chat with them, you can show you're genuinely interested and ready to contribute to their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a pro at handling queries. Role-play with a friend or use online resources to sharpen your responses and ensure you sound confident and friendly.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Service Advisor in Birmingham
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your ability to resolve issues and build relationships.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key accountabilities mentioned in the job description. We love seeing candidates who understand our values and can demonstrate how they align with them.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Interface, Inc.
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent achievements. This will not only help you understand what they stand for but also allow you to tailor your answers to show how you align with their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your ability to handle customer inquiries and resolve issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your problem-solving skills.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows respect and allows you to provide more relevant answers. Don’t hesitate to ask for clarification if you’re unsure about a question—it’s better to get it right!
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about team dynamics, customer service strategies, or opportunities for professional development. It shows your genuine interest in the role and helps you assess if it’s the right fit for you.