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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional cruise turnaround services.
- Company: Join Intercruises, a global leader in cruise ground handling.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Why this job: Make a real impact in the cruise industry while leading a passionate team.
- Qualifications: Experience in destination management and strong leadership skills required.
- Other info: Weekend work and emergency coverage involved; great opportunity for growth.
The predicted salary is between 40000 - 50000 £ per year.
Intercruises Shoreside & Port Services is a global leader in cruise ground handling, delivering service excellence for guests in destinations worldwide. Join the Intercruises team in the UK, where you will lead a team that works in unison with cruise lines, port authorities, and destination representatives to deliver a seamless journey between land and ship.
How you will make an impact
- Leading a large team based in Southampton in the delivery of outstanding turnaround services at all levels.
- Maintain and develop excellent relationships with our cruise line clients, port authorities, transport suppliers, accommodation suppliers and all other relationships both external and internal.
- Take full ownership of the turnaround teams commercial responsibilities, including P&L ownership, cooperate with other functions to prepare commercial proposals for potential clients.
- Leading the learning & development of the teams, performance management, driving employee engagement and recruitment of both full time, part time and pier staff.
- Leading all operational requirements to ensure a seamless customer journey, delivering on the industry leading SLA agreements and service & operational KPIs.
- Ensuring full operational coverage by your teams and being part of this yourself, this does involve weekend work and emergency phone coverage.
- Ensure the departments responsibilities for reporting both financial and operational are adhered to in a timely manner and to the highest standards.
- Ensuring industry leading H&S requirements are implemented and adhered to and all crisis and disruption events are dealt with to the highest standards.
What you will bring
- You are experienced in destination management with a strong knowledge and understanding of customer focused operations, particularly within the cruise industry.
- Commercially perceptive, able to balance product innovation and cost effectiveness, with experience in managing varied client accounts.
- You are a high-quality decision maker, even when working under pressure.
- A proven leader of teams with great communication skills and able to motivate varied teams working in operational and customer facing roles.
- A passion for delivering the highest levels of service to both internal and external customers.
- A driver of change, you are always looking for better, more efficient ways of working.
Interested or know someone who fits the profile? Click here to apply https://jobs.tuigroup.com/job/Southampton-Port-Delivery-Team-Manager-SO14-2AQ/1365987033/
Port Delivery Team Manager UK & Ireland in Southampton employer: Intercruises Shoreside and Port Services
Contact Detail:
Intercruises Shoreside and Port Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Port Delivery Team Manager UK & Ireland in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the cruise industry, especially those who work at Intercruises or similar companies. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their operations and think about how your experience aligns with their needs. We want you to show them you're not just a fit, but the perfect fit!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your leadership style and how you handle pressure, as these are key for the Port Delivery Team Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Intercruises team. Let’s get you on board!
We think you need these skills to ace Port Delivery Team Manager UK & Ireland in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience in destination management and customer-focused operations, especially in the cruise industry. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering outstanding service and how your leadership skills can motivate teams. We love seeing genuine enthusiasm for the role and the company!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved processes or driven change in previous roles. We appreciate candidates who can demonstrate their impact through tangible results.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Intercruises Shoreside and Port Services
✨Know Your Cruise Industry Inside Out
Make sure you brush up on your knowledge of the cruise industry, especially regarding customer-focused operations. Familiarise yourself with current trends and challenges in destination management, as this will show your passion and understanding during the interview.
✨Demonstrate Leadership Skills
Prepare examples that showcase your leadership experience, particularly in managing teams under pressure. Think about times when you've motivated a team or made high-quality decisions that led to successful outcomes, as these stories will resonate well with the interviewers.
✨Showcase Your Commercial Acumen
Be ready to discuss your experience with P&L ownership and how you've balanced product innovation with cost-effectiveness. Highlight any specific achievements in managing client accounts that demonstrate your commercial insight and ability to drive change.
✨Emphasise Your Customer Service Passion
Since delivering outstanding service is key for this role, prepare to talk about your commitment to customer satisfaction. Share examples of how you've gone above and beyond for clients, and how you plan to maintain excellent relationships with cruise lines and other stakeholders.