Overview
Are you passionate about providing exceptional customer care? Do you thrive in busy environments? Is solving problems and finding solutions something you excel at? If so, this could be the role for you.
At the AIG Group, we are a market leading group of independent estate agencies, and we are looking for a Care and Maintenance Manager to join our Lettings Client Services team, based in Bishop's Stortford.
We pride ourselves on providing exceptional care to all of our customers, along with creating a positive, supportive, and pro‑active working environment for all of our team members.
We’re looking to provide a first‑class professional lettings client service to landlords and tenants.
Experience working in a busy office environment, providing exceptional customer care and/or account management, would be an advantage. Knowledge of residential lettings and property management would also be an advantage but not essential.
Duties
- Monitoring & actioning any maintenance issues with lettings properties.
- Obtaining quotes where required.
- Progressing maintenance works to completion and processing contractor invoices.
- Managing refurbishment projects and/or insurance claims following an incident.
- Keeping the system up to date with progress notes.
Working Hours
Monday – Thursday 9am – 5:30pm
Friday 9am – 5pm
1 in 5 Saturdays 9am – 1pm with time off in lieu the following week.
Compensation
Salary from £27,000 per annum + quarterly performance based bonuses.
Job Type: Full‑time
Benefits
- Company events
- Company pension
- Free parking
