At a Glance
- Tasks: Lead and manage all aspects of meetings and events operations.
- Company: Join the vibrant team at InterContinental London – The O2.
- Benefits: Enjoy competitive salary, 28 days holiday, and fantastic discounts.
- Other info: Dynamic role with opportunities for growth and recognition.
- Why this job: Shape unforgettable experiences while working in a stunning location.
- Qualifications: 5 years of experience in event management or related fields.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Manage all functions of the Meetings and Events Operations Department.
- Ensure conferences, meetings and group activities are coordinated and managed in line with client expectations.
- Upsell client events and manage function space and room block inventory to maximize hotel profit.
- Ensure hotel and client fulfil the group’s contractual commitments.
- Complete forecasts, plans and productivity reports for management.
- Participate in the preparation of the annual departmental operating budget and financial plans.
- Monitor budget and upsell products and services while minimizing waste to increase revenue.
- Negotiate food and beverage prices, function space and hotel services within approved booking guidelines.
- Direct day‑to‑day meetings and event activities, plan and assign work, and establish performance and development goals for team members.
- Provide mentoring, coaching and regular feedback to manage conflict and improve team performance.
- Educate and train team members in compliance with brand standards, service behaviours and governmental regulations.
- Ensure staff have the tools, training and equipment needed to carry out their duties.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Ensure appropriate staffing levels based on guest volume.
- Interact with outside contacts such as guests and vendors as needed.
- Provide guests with information (loyalty programmes, area attractions, restaurants, facility information) to enhance the guest experience.
- Conduct banquet and catering facility tours and entertain clients to enhance their experience.
- Assist clients with menu planning, food and beverage coordination, table arrangements and decoration options.
- Arrange all details of meetings and conventions including room set‑ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks and VIP services.
- Plan and conduct pre‑event and post‑event meetings with clients and catering staff to identify potential enhancements.
- Analyse and act on client satisfaction surveys to improve services.
Qualifications
- 5 years of related experience, including management experience, or an equivalent combination of education and experience.
- Experience managing a large Meetings & Events operation.
- Location
Inter Continental London – The O2 is located on Greenwich Peninsula attached to the O2 arena.
It boasts a stunning backdrop of the River Thames and Canary Wharf and offers 493 bedrooms, diverse dining selections, a spa and state‑of‑the‑art conference and meeting rooms, including the UK’s largest pillar‑free ballroom.
Benefits
- Competitive salary
- 28 days holiday, increased after 5 years of service
- Free meals on duty
- Discounted employee and family rates at Arora Hotels
- Food and beverage discounts
- Christmas gifts and employee parties
- Friend scheme
- Cycle 2 work scheme
- UK attraction discounts at Merlin Entertainments
- Taste card
- Life assurance scheme
- Wage stream
- Employee assistance programme
- Arora star employee recognition
- Long service recognition award
- #J-18808-Ljbffr
Meeting & Events Operations Director - 02- Meeting & Events in London employer: InterContinental London - The O2
Intercontinental London O2 is an exceptional employer, offering a vibrant work culture in a stunning location by the River Thames. With competitive pay, generous holiday allowances, and opportunities for career advancement within the Arora group, employees can thrive in a supportive environment that values teamwork and personal growth. Enjoy free meals on duty and a professional uniform while being part of a dynamic team dedicated to providing unforgettable experiences for our guests.
Contact Details:
InterContinental London - The O2 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Meeting & Events Operations Director - 02- Meeting & Events in London
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We think you need these skills to ace Meeting & Events Operations Director - 02- Meeting & Events in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
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Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about InterContinental London - The O2 and how your skills can contribute to our team's success. We're after that genuine connection!
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How to prepare for a job interview at InterContinental London - The O2
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
