The Night Food and Beverage Assistant is responsible for preparing and delivering room service orders during the night, ensuring excellent customer service, cleanliness, and compliance with food safety standards.
Responsibilities
- Take and deliver room service orders promptly and accurately throughout the night.
- Prepare and present food and beverages in accordance with hotel standards.
- Maintain cleanliness and hygiene of service areas, trolleys, and equipment during the night shift.
- Restock room service items, including condiments, crockery, cutlery, and minibar supplies as required.
- Assist with late‑night guest requests, including dietary requirements or special requests.
- Follow all food safety, hygiene, and handling regulations.
- Accurately post charges to guest accounts and handle billing queries professionally.
- Liaise with kitchen, reception, and other departments to ensure smooth service.
- Complete shift handovers and report any incidents or issues to the relevant departments.
- Comply with all health, safety, and fire procedures in accordance with hotel policy.
Qualifications
- A smart and professional appearance.
- Excellent communication skills.
- The ability to remain calm whilst under pressure.
- Comfortable in a fast‑paced, busy environment.
- Value being part of a team and supporting colleagues.
- Approachable, positive, and proactive manner.
- Experience in a similar role within a 5‑star hotel is a significant advantage.
Location
Nestled on the Greenwich Peninsula, attached to the O2, InterContinental London - The O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five‑star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state‑of‑the‑art conference and meeting rooms, including the UK's largest pillar‑free ballroom.
Benefits
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts at Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
Contact Details:
InterContinental London - The O2 Recruitment Team
