Luxury Guest Relations Supervisor: VIP Service & Mentoring in Ilford

Luxury Guest Relations Supervisor: VIP Service & Mentoring in Ilford

Ilford Full-Time 31500 - 38500 Β£ / year (est.) No working from home possible
InterContinental London - The O2

At a Glance

  • Tasks: Supervise VIP guest relations, ensuring top-notch service and seamless arrivals.
  • Company: Join the prestigious InterContinental London - The O2 team.
  • Benefits: Competitive salary, career development, and a vibrant work environment.
  • Other info: Opportunity to work in a five-star hotel with excellent growth potential.
  • Why this job: Be part of a luxury experience and mentor a passionate team.
  • Qualifications: Strong communication skills and experience in guest relations.

The predicted salary is between 31500 - 38500 Β£ per year.

InterContinental London - The O2 is seeking an Assistant Guest Relations Manager to uphold exceptional service across the Guest Relations team, ensuring seamless arrivals, VIP handling, and brand-aligned guest experiences at our five-star Greenwich Peninsula hotel.

You will coach GREs, manage VIP profiles, coordinate with Housekeeping and Reception, handle guest feedback, and contribute to loyalty programmes while maintaining the highest standards of English communication and professionalism.

Luxury Guest Relations Supervisor: VIP Service & Mentoring in Ilford employer: InterContinental London - The O2

Intercontinental London O2 is an exceptional employer, offering a vibrant work culture in a stunning location by the River Thames. With competitive pay, generous holiday allowances, and opportunities for career advancement within the Arora group, employees can thrive in a supportive environment that values teamwork and personal growth. Enjoy free meals on duty and a professional uniform while being part of a dynamic team dedicated to providing unforgettable experiences for our guests.

InterContinental London - The O2

Contact Details:

InterContinental London - The O2 Recruitment Team

We think you need these skills to ace Luxury Guest Relations Supervisor: VIP Service & Mentoring in Ilford

Communication Skills
Problem-Solving Skills
Attention to Detail
Adaptability
Time Management
Teamwork
Operational Management