At a Glance
- Tasks: Ensure guests have an amazing stay and handle their queries with a smile.
- Company: Join the five-star Intercontinental London O2, right by the iconic O2 arena.
- Benefits: Enjoy a competitive salary, 28 days holiday, free meals, and discounts at attractions.
- Other info: Great team environment with opportunities for recognition and career growth.
- Why this job: Be the face of hospitality and create unforgettable experiences for guests.
- Qualifications: Customer service experience and a positive attitude are essential.
The predicted salary is between 28080 - 28080 £ per year.
The Guest Relations Ambassador reports directly to the Guest Relations Manager and is responsible for ensuring guests are completely satisfied with their stay and that the service they receive meets or exceeds expectations. The role is based at the Intercontinental London O2, a five‑star hotel on Greenwich Peninsula adjacent to the O2 arena.
Responsibilities
- Greet guests and maintain excellent relationships with guests, clients, and colleagues.
- Attend to any guest comments or queries and resolve them efficiently and courteously.
- Co‑operate with the Head Porter to manage guest luggage, ensuring proper recording and labeling of arrival, departure, and storage.
- Demonstrate a high level of local knowledge regarding nearby streets, attractions, shops, and events.
- Complete daily operation checklists and assist the Guest Relations team as required.
Qualifications
- Previous customer service or guest relations experience essential.
- Professional appearance and a positive attitude.
- Excellent communication skills.
- Ability to work effectively as part of a winning team.
- Capacity to remain calm under pressure.
- Comprehensive knowledge of local restaurants and attractions.
Benefits
- Salary – £28,080 per annum.
- Holiday – 28 days per year, enhanced after five years of service.
- Free meals on duty.
- Complimentary on‑site parking while on duty.
- Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
- Discounted employee friends and family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle‑to‑work scheme.
- Discounts at UK attractions such as Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora Star employee recognition.
- Long service recognition award.
Guest Relations Ambassador - 02- Front Office in Ilford employer: InterContinental London - The O2
At the Intercontinental London O2, we pride ourselves on creating a vibrant and supportive work environment where our Guest Relations Ambassadors can thrive. With competitive salaries, generous holiday allowances, and a range of employee benefits including discounted rates at our hotels and local attractions, we ensure that our team members feel valued and appreciated. Our commitment to professional development and recognition programmes fosters a culture of growth and camaraderie, making us an exceptional employer in the hospitality industry.
Contact Details:
InterContinental London - The O2 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Ambassador - 02- Front Office in Ilford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like InterContinental London - The O2. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to InterContinental London - The O2
Don't be shy about reaching out to InterContinental London - The O2 directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Relations Ambassador - 02- Front Office in Ilford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about InterContinental London - The O2 and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at InterContinental London - The O2
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
