At a Glance
- Tasks: Create unforgettable experiences for guests and assist with their needs.
- Company: Join the Arora group, a rapidly growing 5-star hotel brand.
- Benefits: Career progression opportunities and a supportive team environment.
- Other info: Exciting opportunities across various properties and brands await you.
- Why this job: Be part of a dynamic team that values your contributions and growth.
- Qualifications: Experience in hospitality and excellent communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
You value being part of a team and supporting your colleagues. A smart and professional appearance is essential. Most of all, you will have an approachable, positive, and proactive manner. 5-star hotel experience in a similar role is a real advantage. A member of the Golden Keys is a plus.
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group, there are exciting opportunities for career progression and development across our properties and brands.
Responsibilities:- Concierges in our team are passionate about creating the most unique and memorable experiences for our guests.
- They have a natural ability to make our guests feel welcome, special, and cared for throughout their stay.
- Greet our guests with a warm welcome.
- Knowledgeable about the hotel facilities and services.
- Sharing your knowledge of the area and suggesting the right places for guests to visit while staying.
- Assist guests with errands and arranging special requests.
- Main point of contact for our guests throughout their stay, providing outstanding customer service.
- Promptly and courteously addressing inquiries, requests, and concerns of our guests.
- Work closely with other departments to ensure seamless guest experiences.
- Providing high-quality service comes naturally to you.
- Dedicated to creating memorable experiences.
- Extensive knowledge of the local area.
- Excellent communication skills and a high standard of written and spoken English.
- 5-star hotel experience in a similar role is a real advantage.
- A Golden Key membership is a plus.
CONCIERGE- Arora Towers - 02- Front Office in Ilford employer: InterContinental London - The O2
At Arora Towers, we pride ourselves on fostering a supportive and dynamic work environment where team members are encouraged to grow and develop their careers. With a commitment to excellence in hospitality, our employees enjoy numerous opportunities for advancement within our expanding portfolio of properties, all while delivering exceptional service to our guests. Join us in creating unforgettable experiences in a vibrant location that values professionalism and teamwork.
Contact Details:
InterContinental London - The O2 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CONCIERGE- Arora Towers - 02- Front Office in Ilford
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in 5-star hotels. They might know about openings or can even refer you directly, which gives you a leg up.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a meet-up, let your approachable and positive manner shine through. Remember, they’re looking for someone who can create memorable experiences for guests.
✨Tip Number 3
Do your homework! Familiarise yourself with the Arora group and its properties. Knowing the ins and outs of their services and local attractions will impress them and show that you’re genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining us at Arora Towers and ready to grow with the team.
We think you need these skills to ace CONCIERGE- Arora Towers - 02- Front Office in Ilford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see your approachable and positive manner reflected in your words. Remember, we’re looking for someone who can create memorable experiences for our guests, so don’t be afraid to show us how you’d do that.
Highlight Relevant Experience:If you've got 5-star hotel experience or have been a member of the Golden Keys, make sure to mention it! We love seeing how your past roles have prepared you for this position. Tailor your application to showcase how your background aligns with what we’re looking for.
Be Clear and Concise:We appreciate a well-structured application. Keep your writing clear and to the point, while still being friendly. Use proper grammar and spelling, as excellent communication skills are key for this role. A polished application shows us you care!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our exciting opportunities at Arora Towers.
How to prepare for a job interview at InterContinental London - The O2
✨Dress to Impress
Make sure you show up looking sharp and professional. A smart appearance is key in the hospitality industry, especially for a role like Concierge at a 5-star hotel. It sets the tone for how you'll represent the hotel and makes a great first impression.
✨Know Your Stuff
Familiarise yourself with the hotel’s facilities, services, and local attractions. Being knowledgeable will not only help you answer questions confidently but also demonstrate your commitment to providing exceptional guest experiences.
✨Show Your Personality
Bring your approachable and positive attitude to the interview. The role requires a proactive manner, so be ready to showcase your natural ability to make people feel welcome and special. Share examples of how you've done this in past roles.
✨Team Player Mindset
Emphasise your ability to work well within a team. Highlight experiences where you supported colleagues or collaborated with other departments to enhance guest experiences. This shows that you understand the importance of teamwork in delivering outstanding service.
