InterContinental London - The O2 is seeking an Assistant Guest Relations Manager to ensure exceptional service across the Guest Relations team. You will oversee seamless guest experiences from arrival to departure, manage VIP preparations, coordinate with Housekeeping and Room Service, and lead the lobby team in the GRM's absence.
You will build lasting guest relationships, handle feedback promptly, and mentor GREs while promoting loyalty programmes and brand standards in a 5-star setting.
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Assistant Guest Relations Manager — VIP Service Leader in Ilford employer: InterContinental London - The O2
Intercontinental London O2 is an exceptional employer, offering a vibrant work culture in a stunning location by the River Thames. With competitive pay, generous holiday allowances, and opportunities for career advancement within the Arora group, employees can thrive in a supportive environment that values teamwork and personal growth. Enjoy free meals on duty and a professional uniform while being part of a dynamic team dedicated to providing unforgettable experiences for our guests.
Contact Details:
InterContinental London - The O2 Recruitment Team
