At a Glance
- Tasks: Lead the Spa and Fitness Centre, ensuring top-notch guest experiences and team performance.
- Company: Join a five-star hotel with stunning views and a vibrant atmosphere.
- Benefits: Enjoy competitive salary, 28 days holiday, free meals, and discounts.
- Other info: Dynamic environment with a focus on health, safety, and team development.
- Why this job: Be part of a growing team with exciting career progression opportunities.
- Qualifications: Must have relevant beauty therapy qualifications and strong leadership skills.
The predicted salary is between 38250 - 46750 £ per year.
About us...
Nestled on the Greenwich Peninsula, attached to the O2, Inter Continental London - The O2 embraces a captivating backdrop of the River Thames and Canary Wharf.
Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state-of-the-art conference and meeting rooms, including the UK's largest pillar-free ballroom.
A bit about what you will do...
The Spa Managerensures that the highest standards of customer care and therapy procedures are followed, in order to ensure the highest possible guest satisfaction.
It is the Spa Manager'sresponsibility to ensure the Spa Department operates effectively and efficiently for the best possible guest and staff experience whilst achieving the Spa’s business goals and successful outcomes.
- To manage the Spa and Fitness Centre operations and provide the strategic direction required to ensure that the departmental objectives are met; this will include formulating 90-day plans and projects that have been assigned by the General/Hotel Manager.
- Foster close relationships with the Sales & Marketing team to ensure that there are action plans in place to actively explore and pursue opportunities for business development in order to maximise local marketing and increase revenue.
- Communicate and enforce Spa and Leisure policies and procedures.
- Develop SOPs for both the Spa and Fitness Centre and ensure that all work is undertaken in compliance with all Standard Operating Procedures, legislation, and Code of Practices.
- Ensure that all training needs are identified and appropriate measures are in place to develop the team.
- Create a spa environment and experience that distinguishes our brand from the competition and delivers superior service and value; ensure guests and members are greeted upon arrival and invited back upon departure.
- Maintain adequate spa inventories and ensure facilities are prepared for daily services.
- Responsible for therapy training and treatment quality, ensuring all therapists are up to date with treatment protocol and product core values.
- Restock and reset treatment room when finished with shift, including emptying trash, transporting dirty linens to laundry, stocking linen shelves, sweeping the room after salt treatments, and cleaning mirrors and sinks.
- Make recommendations to guests’ body conditioning activities or treatment products for home care.
- Maintain records of treatments furnished to customers in accordance with established procedures.
- Ensure that departmental meetings occur on a regular basis and cover appropriate topics to ensure the teams are driving forward with the department/hotel strategy.
To ensure all Company Health & Safety requirements are met consistently and that the teams are aware of their obligations.
It is the responsibility of the Spa & Fitness Manager to ensure our team members and guests are in a safe environment at all times.
- Manage the department's costs in line with the department's P&L and be responsible for achieving the budget
More about you...
- Qualifications
- Pool Plant qualification
- ITEC Level 3 Diploma in Beauty Therapy
- NVQ Certificate/Diploma in Beauty Therapy at Level 3
- National Pool Lifeguard Qualification First Aid qualified
- What’s in it for you…
- Competitive salary
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Free meals on duty.
- on-site parking is available whilst on duty.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities.
Being part of the Arora Group there are exciting opportunities for career progression and development across our properties and brands.
Compensation: Competitive salary
#J-18808-Ljbffr
Spa Manager employer: InterContinental London - The O2 - Spa
InterContinental London - The O2 offers an exceptional work environment for the Spa & Wellness Manager, where you will be part of a dynamic team dedicated to delivering outstanding guest experiences in a luxurious setting. With benefits like free meals on duty and discounts, alongside a strong focus on employee growth and development, this role provides a unique opportunity to thrive in a prestigious five-star hotel located in the vibrant Greenwich Peninsula. Join us to elevate your career while enjoying a supportive and collaborative work culture that values excellence and innovation.
Contact Details:
InterContinental London - The O2 - Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like InterContinental London - The O2 - Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to InterContinental London - The O2 - Spa
Don't be shy about reaching out to InterContinental London - The O2 - Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about InterContinental London - The O2 - Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at InterContinental London - The O2 - Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
