At a Glance
- Tasks: Deliver top-notch spa treatments and coach a talented team in a luxurious setting.
- Company: Join a prestigious 5-star hotel known for its exceptional service and serene atmosphere.
- Benefits: Enjoy competitive salary, free meals, discounts, and exciting employee perks.
- Other info: Be part of a dynamic team with opportunities for growth and recognition.
- Why this job: Make a difference in guests' wellness while developing your skills in a supportive environment.
- Qualifications: Must have beauty qualifications and experience in a similar role; massage skills are essential.
The predicted salary is between 30011 - 30011 £ per year.
Salary: £30,011 plus tronc
Holiday: 28 days, enhanced after 5 years of service.
Benefits:
- Free meals on duty
- Uniform offered and dry cleaned
- Discounted employee friends & family rates at Arora Hotels
- Food and beverage discounts
- Christmas gifts and employee parties
- Introduce a friend scheme
- Cycle 2 work scheme
- UK attraction discounts @ Merlin Entertainments
- Taste card
- Life assurance scheme
- Wage stream
- Employee assistance programme
- Arora star employee recognition
- Long service recognition award
What you will do:
- Offer high quality professional treatments in a serene and relaxing environment.
- Effectively pass on product and service knowledge to all therapists.
- Ensure exceptional customer service, always considering the wellness needs and concerns of our guests.
- Develop, train and coach therapists to maintain our exceptionally high standards.
- Assist Spa Manager with monitoring stock levels, ordering products, conducting trade tests and interviewing potential therapists.
- Pay attention to budgets and targets to ensure spa’s profitability.
- Promote spa products and services with complete knowledge and understanding.
- Cover reception shifts when required.
More about you:
- Providing a high-quality service comes naturally to you.
- Excellent supervisorial, communication and interpersonal skills.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you will have an approachable, positive, and proactive manner.
- Experience in a similar role within a 5-star hotel is a significant advantage.
- A recognized beauty qualification, level 3 Beauty or equivalent.
- Massage qualification is a must.
Lead Spa Therapist & Coach – 5-Star Hotel employer: InterContinental London - The O2 - Spa
As a Lead Spa Therapist & Coach at our prestigious 5-star hotel, you will thrive in a supportive and dynamic work environment that prioritises employee well-being and professional growth. With generous benefits including enhanced holiday entitlement, free meals on duty, and a range of discounts, we foster a culture of recognition and teamwork, ensuring that every team member feels valued and empowered to deliver exceptional service. Join us to develop your skills while enjoying the unique advantages of working in a luxurious setting that champions wellness and excellence.
Contact Details:
InterContinental London - The O2 - Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lead Spa Therapist & Coach – 5-Star Hotel
✨Tip Number 1
Network like a pro! Reach out to your connections in the spa and wellness industry. Attend events or workshops where you can meet potential employers or colleagues. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! If you have the chance, offer to demonstrate your treatments or coaching techniques during interviews. This gives you the opportunity to showcase your expertise and passion for high-quality service.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to the spa managers at 5-star hotels you admire. Express your interest and ask if they’re looking for someone with your skills. You never know what opportunities might arise!
✨Tip Number 4
Apply through our website! We’ve got loads of fantastic opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that dream job together!
We think you need these skills to ace Lead Spa Therapist & Coach – 5-Star Hotel
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your experience and qualifications that match the Lead Spa Therapist role. We want to see how your skills can contribute to our 5-star service, so don’t hold back!
Be Personable:Since we value excellent communication and interpersonal skills, let your personality shine through in your application. A friendly and approachable tone can make a big difference!
Tailor Your Application:Take a moment to customise your application for us. Mention specific aspects of the job description that excite you and how you can help maintain our high standards at the spa.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at InterContinental London - The O2 - Spa
✨Know Your Treatments Inside Out
Make sure you’re well-versed in the treatments and services offered at the spa. Be ready to discuss your experience with various techniques and products, as well as how you can enhance the guest experience through your knowledge.
✨Showcase Your Coaching Skills
Since the role involves training and developing other therapists, prepare examples of how you've successfully coached or mentored others in the past. Highlight your approach to maintaining high standards and how you motivate your team.
✨Demonstrate Exceptional Customer Service
Think of specific instances where you’ve gone above and beyond for a guest. This is crucial in a 5-star environment, so be ready to share how you handle customer concerns and ensure their wellness needs are met.
✨Dress the Part
First impressions matter! Make sure you present yourself in a smart and professional manner that reflects the high standards of a 5-star hotel. This will show that you understand the importance of appearance in the hospitality industry.
