At a Glance
- Tasks: Create unforgettable experiences for guests and welcome VIPs with warmth and professionalism.
- Company: Join the prestigious Intercontinental London O2, located on the stunning Greenwich Peninsula.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and a supportive employee assistance programme.
- Other info: Exciting career progression opportunities await in our rapidly growing company.
- Why this job: Be part of a dynamic team in a five-star hotel and make a real impact.
- Qualifications: Excellent communication skills and a passion for high-quality service are essential.
The predicted salary is between 30264 - 30264 £ per year.
Maternity Cover- 6 months fixed-term contract Salary – £30,264
Holiday – 28 days holiday, enhanced after 5 years of service.
But there's more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties
- Introduce a friend scheme
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us...
Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf.
Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.
A bit about what you will do...
Guest Relations executives in our team are passionate about creating an exceptional experiences for our guests.
- Welcoming VIPs, such as heads of state, royalty, and celebrities in a warm, friendly, and professional way.
- Main point of contact for our guests throughout their stay, providing outstanding customer service.
- Promptly and courteously addressing their inquiries, requests, and concerns of our guests.
- Ensuring guest’s stay in the hotel exceeds their expectations.
More about you...
- Providing high quality service comes naturally to you.
- Dedicated to creating memorable experiences.
- Excellent communication skills and a high standard of written and spoken English.
- A smart and professional appearance.
- Most of all, you will have an approachable, positive, and proactive manner.
- 5-star hotel experience in a similar role a real advantage.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities.
Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
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Guest Relations Executive in London employer: InterContinental London - The O2 - Front Office
As a Guest Relations Executive at Intercontinental London O2, you will be part of a dynamic team dedicated to delivering exceptional experiences in a stunning five-star hotel setting. With a strong focus on employee well-being, we offer generous benefits including 28 days of holiday, free meals on duty, and opportunities for career advancement within the rapidly growing Arora group. Our vibrant work culture, coupled with unique perks like discounted rates for friends and family, ensures that you will thrive both personally and professionally in this iconic location.
Contact Details:
InterContinental London - The O2 - Front Office Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Executive in London
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Guest Relations Executive in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at InterContinental London - The O2 - Front Office
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at InterContinental London - The O2 - Front Office. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
