At a Glance
- Tasks: Welcome guests with a smile, manage check-ins, and ensure a seamless experience.
- Company: Join the luxurious Intercontinental London O2, located by the River Thames.
- Benefits: Enjoy competitive salary, free meals, discounts, and holiday perks.
- Other info: Exciting career growth opportunities within the Arora group.
- Why this job: Be part of a dynamic team in a stunning five-star hotel environment.
- Qualifications: Strong communication skills and a passion for providing excellent service.
The predicted salary is between 28080 - 28080 £ per year.
Salary: £28,080 plus tronc
Holiday: 28 days holiday, enhanced after 5 years of service.
Benefits:
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us:
Nestled on the Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five‑star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state‑of‑the‑art conference and meeting rooms, including the UK’s largest pillar‑free ballroom.
Responsibilities:
- Greet our guests with a warm welcome and an infectious smile.
- Manage check‑in and check‑out procedures efficiently.
- Provide guests with information about hotel facilities, services, and the local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answer calls, allocate rooms, and prepare guests’ bills.
Desired skills:
- Providing a high‑quality service comes naturally to you.
- Strong organisational skills and attention to detail.
- Excellent at multi‑tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Approachable, positive, and proactive manner.
- 5‑star hotel experience in a similar role is a real advantage.
- Opera PMS experience a plus.
Growth:
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Front Desk Agent - Luxury Hotel Guest Services in London employer: InterContinental London - The O2 - Front Office
As a Front Desk Agent at the luxurious Intercontinental London O2, you will be part of a vibrant team in a stunning location, offering exceptional guest services with a backdrop of the River Thames. Our commitment to employee well-being is reflected in our generous benefits, including 28 days of holiday, free meals on duty, and opportunities for career advancement within the rapidly growing Arora group. Join us to experience a supportive work culture that values recognition and rewards hard work, making every day at our five-star hotel both meaningful and rewarding.
Contact Details:
InterContinental London - The O2 - Front Office Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Agent - Luxury Hotel Guest Services in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the facilities, services, and local attractions. This way, when you chat with guests, you can provide them with insider tips and make their stay unforgettable.
✨Tip Number 2
Practice your warm welcome! A genuine smile and a friendly greeting can set the tone for a guest's experience. Role-play with friends or family to nail that first impression.
✨Tip Number 3
Stay calm under pressure! Front desk roles can get hectic, especially during check-in and check-out times. Practise deep breathing techniques or quick stress-relief methods to keep your cool.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Front Desk Agent - Luxury Hotel Guest Services in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, we’re all about creating a welcoming atmosphere for our guests, and that starts with you.
Tailor Your Application:Make sure to tailor your application specifically for the Front Desk Agent role. Highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t hold back on showcasing your strengths!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Use bullet points if necessary to break down your experience and skills. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining our fantastic team at the Intercontinental London O2. We can’t wait to hear from you!
How to prepare for a job interview at InterContinental London - The O2 - Front Office
✨Know the Hotel Inside Out
Before your interview, take some time to research the Intercontinental London O2. Familiarise yourself with its facilities, services, and the local area. This will not only show your enthusiasm for the role but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Front Desk Agent, providing high-quality service is key. Prepare examples from your past experiences where you’ve gone above and beyond for guests. Highlight your ability to handle inquiries and resolve issues promptly, as this will resonate well with the interviewers.
✨Dress to Impress
First impressions matter, especially in a luxury hotel setting. Make sure to dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hotel's standards and your commitment to the role.
✨Practice Your Communication Skills
Excellent communication is crucial for this position. Practice answering common interview questions clearly and concisely. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and skills in a confident manner.
