At a Glance
- Tasks: Create a warm atmosphere for guests and manage check-in/check-out efficiently.
- Company: Join the prestigious InterContinental London O2, located on the stunning Greenwich Peninsula.
- Benefits: Enjoy competitive salary, free meals, discounts, and 28 days holiday.
- Other info: Exciting career progression within the Arora Group awaits you!
- Why this job: Be part of a dynamic team in a five-star hotel with growth opportunities.
- Qualifications: Strong communication skills and a passion for providing excellent service.
The predicted salary is between 28080 - 28080 £ per year.
Maternity cover- 12-month fixed-term contract
Salary – £28,080 plus tronc
Holiday – 28 days holiday, enhanced after 5 years of service.
But there's more...
- Free meals on duty.
- Uniform provided and dry-cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties
- Introduce a friend scheme
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us...
Nestled on Greenwich Peninsula, attached to the O2, Inter Continental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf.
Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state-of-the-art conference and meeting rooms, including the UK's largest pillar-free ballroom.
A bit about what you will do...
Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.
- Greet our guests with a warm welcome and an infectious smile.
- Manage check-in and check-out procedures efficiently,
- Provide guests with information about hotel facilities, services, and the local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answering calls, allocating rooms, and preparing guests’ bills.
More about you...
- Providing a high-quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multitasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you will have an approachable, positive, and proactive manner.
- 5-star hotel experience in a similar role is a real advantage.
- Opera PMS experience a plus.
Grow with us...
We are growing rapidly, and with growth come advancement opportunities.
Being part of the Arora Group, there are exciting opportunities for career progression and development across our properties and brands.
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Hotel Receptionist employer: InterContinental London - The O2 - Front Office
As a Guest Relations Executive at Intercontinental London O2, you will be part of a dynamic team dedicated to delivering exceptional experiences in a stunning five-star hotel setting. With a strong focus on employee well-being, we offer generous benefits including 28 days of holiday, free meals on duty, and opportunities for career advancement within the rapidly growing Arora group. Our vibrant work culture, coupled with unique perks like discounted rates for friends and family, ensures that you will thrive both personally and professionally in this iconic location.
Contact Details:
InterContinental London - The O2 - Front Office Recruitment Team
