At a Glance
- Tasks: Welcome guests with a smile, manage check-ins, and ensure a seamless experience.
- Company: Join the luxurious Intercontinental London O2, located by the River Thames.
- Benefits: Enjoy competitive salary, free meals, discounts, and 28 days holiday.
- Other info: Exciting career growth opportunities within the Arora group.
- Why this job: Be part of a dynamic team in a stunning five-star hotel environment.
- Qualifications: Strong communication skills and a passion for providing excellent service.
The predicted salary is between 28080 - 28080 £ per year.
Salary £28,080 plus tronc. Holiday 28 days holiday, enhanced after 5 years of service.
Benefits:
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us: Nestled on the Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five‑star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state‑of‑the‑art conference and meeting rooms, including the UK’s largest pillar‑free ballroom.
Responsibilities:
- Greet our guests with a warm welcome and an infectious smile.
- Manage check‑in and check‑out procedures efficiently.
- Provide guests with information about hotel facilities, services, and the local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answer calls, allocate rooms, and prepare guests’ bills.
Desired skills:
- Providing a high‑quality service comes naturally to you.
- Strong organisational skills and attention to detail.
- Excellent at multi‑tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Approachable, positive, and proactive manner.
- 5‑star hotel experience in a similar role is a real advantage.
- Opera PMS experience a plus.
Growth: We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Front Desk Agent - Luxury Hotel Guest Services employer: InterContinental London - The O2 - Front Office
As a Front Desk Agent at the luxurious Intercontinental London O2, you will be part of a vibrant team dedicated to delivering exceptional guest experiences in a stunning location by the River Thames. Our supportive work culture prioritises employee well-being with generous benefits such as 28 days of holiday, free meals on duty, and opportunities for career advancement within the Arora group. Join us to enjoy a rewarding career where your contributions are recognised and celebrated, all while working in one of London's premier hotel destinations.
Contact Details:
InterContinental London - The O2 - Front Office Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Agent - Luxury Hotel Guest Services
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the luxury hotel industry. A personal recommendation can go a long way in landing that Front Desk Agent role.
✨Tip Number 2
Show off your personality! When you get that interview, let your warm and approachable nature shine through. Remember, they’re looking for someone who can greet guests with a smile and handle inquiries with ease.
✨Tip Number 3
Do your homework! Familiarise yourself with the hotel’s services and local attractions. This will not only impress your interviewers but also help you answer guest inquiries confidently if you land the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at Arora Hotels right there, making it super easy for us to connect.
We think you need these skills to ace Front Desk Agent - Luxury Hotel Guest Services
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, we’re looking for someone who can greet our guests with a smile, so show us that you can do just that in your writing!
Tailor Your Application:Make sure to tailor your application specifically for the Front Desk Agent role. Highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t hold back on showcasing your strengths!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Avoid fluff and focus on what makes you a great fit for the role. Remember, we’re busy too, so make it easy for us to see why you should be our next star employee!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows that you’re keen on joining our team at the Intercontinental London O2. We can’t wait to hear from you!
How to prepare for a job interview at InterContinental London - The O2 - Front Office
✨Know the Hotel Inside Out
Before your interview, take some time to research the Intercontinental London O2. Familiarise yourself with its facilities, services, and the local area. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Front Desk Agent, providing high-quality service is key. Prepare examples from your past experiences where you went above and beyond for a guest. Highlight your ability to handle inquiries and resolve issues promptly, as this will demonstrate your suitability for the role.
✨Dress to Impress
First impressions matter, especially in a luxury hotel setting. Make sure to dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hotel's standards and your commitment to the role.
✨Practice Your Communication Skills
Excellent communication is crucial for this position. Practice answering common interview questions clearly and concisely. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and skills in a confident manner.
