At a Glance
- Tasks: Prepare and deliver room service orders while ensuring top-notch customer service.
- Company: Join the prestigious InterContinental London - The O2, located by the River Thames.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and exciting employee perks.
- Other info: Great opportunities for career growth within the Arora group.
- Why this job: Be part of a dynamic team in a fast-paced, five-star hotel environment.
- Qualifications: Excellent communication skills and a passion for high-quality service.
The predicted salary is between 29120 - 29120 £ per year.
Salary – £29,120 plus tronc
Holiday – 28 days holiday, enhanced after 5 years of service.
Free meals on duty. Uniform offered and dry cleaned. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award.
About us... Nestled on the Greenwich Peninsula, attached to the O2, InterContinental London - The O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state-of-the-art conference and meeting rooms, including the UK's largest pillar-free ballroom.
A bit about what you will do... The Night Food and Beverage Assistant is responsible for preparing and delivering room service orders during the night, ensuring excellent customer service, cleanliness, and compliance with food safety standards.
- Take and deliver room service orders promptly and accurately throughout the night.
- Prepare and present food and beverages in accordance with hotel standards.
- Maintain cleanliness and hygiene of service areas, trolleys, and equipment during the night shift.
- Restock room service items, including condiments, crockery, cutlery, and minibar supplies as required.
- Assist with late-night guest requests, including dietary requirements or special requests.
- Follow all food safety, hygiene, and handling regulations.
- Accurately post charges to guest accounts and handle billing queries professionally.
- Liaise with kitchen, reception, and other departments to ensure smooth service.
- Complete shift handovers and report any incidents or issues to the relevant departments.
- Comply with all health, safety, and fire procedures in accordance with hotel policy.
More about you... Providing high quality service and attention to detail comes naturally to you. A smart and professional appearance. Excellent communication skills. The ability to remain calm whilst under pressure. Feeling comfortable in a fast-paced, busy environment. You value being part of a team and supporting your colleagues. Most of all, you have an approachable, positive, and proactive manner. Experience in a similar role within a 5‑star hotel is a significant advantage.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Night Food and Beverage Assistant (Room Service) employer: InterContinental London - The O2 - Food & Beverage
At InterContinental London - The O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and excellence in service. With competitive benefits such as 28 days of holiday, free meals on duty, and extensive employee discounts, we ensure our staff feel appreciated and supported. Located in the stunning Greenwich Peninsula, our hotel provides unique opportunities for career growth within the expanding Arora group, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
InterContinental London - The O2 - Food & Beverage Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Food and Beverage Assistant (Room Service)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like InterContinental London - The O2 - Food & Beverage. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to InterContinental London - The O2 - Food & Beverage
Don't be shy about reaching out to InterContinental London - The O2 - Food & Beverage directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Food and Beverage Assistant (Room Service)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about InterContinental London - The O2 - Food & Beverage and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at InterContinental London - The O2 - Food & Beverage
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
