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- Tasks: Lead a dynamic team to deliver exceptional guest experiences during the night shift.
- Company: Join the prestigious InterContinental London Park Lane, a leader in luxury hospitality.
- Benefits: Enjoy a competitive salary, paid overtime, generous holiday allowance, and amazing discounts.
- Other info: Inclusive workplace with global opportunities and a commitment to your professional development.
- Why this job: Be part of a culture that inspires personal growth and empowers you to achieve incredible things.
- Qualifications: 2+ years in front office management with a passion for luxury service.
The predicted salary is between 45512 - 45512 £ per year.
At InterContinental London Park Lane, we are currently looking for a Night Guest Services Manager to join our team. Welcome to InterContinental London Park Lane, located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.
Reporting to the Rooms Division Manager, our Night Guest Services Manager will be joining a well-established and collaborative team within Front Office. A team that has clear direction, support and expectations who support in ensuring each guest is met with a genuine welcome and that their needs are attended to throughout their stay. We believe that a stay at InterContinental London Park Lane is an original luxury experience that offers guests the finer things without the fuss. No detail is too small, and no request is too large.
Night Guest Services Managers communicate both internally within Front Office and externally, both with the wider hotel team and immediate locale to ensure the guest experience is personalised and always exceeds expectation.
To succeed as our Night Guest Services Manager, you will have:
- Front Office night/duty management and team leadership experience for 2+ years in a property of comparable size, standard and complexity.
- Proven track record of delivering luxury service, and ability to solve complex problems.
- Ability to work in a diverse team environment, including leading others to ensure overall departmental and hotel success.
- An awareness of market trends and the ability to implement new initiatives.
- Good understanding of systems to support driving results including Opera, HotSOS and Microsoft suite.
If you think this sounds like you, we would love to hear from you!
What's in it for you as our Night Guest Services Manager:
- £45,512.61 per annum plus service charge, paid overtime, upselling incentives and other great IHG perks!
- Generous holiday allowance.
- Company sick pay and life insurance.
- Free meals on duty.
- Professional career development with our IHG Leadership programs.
- Amazing discounts for our hotels and restaurants around the world.
- Discounts from over 15,000 stores all the way from retail to cinema.
Most importantly, we'll help you grow and develop you as an individual and inspire incredible. At InterContinental London Park Lane, our ambition is to define our unique culture. The kind of culture that inspires you to be all you can be. An invitation to tap into your unique personality to deliver and achieve incredible things. An expectation to play your part in empowering and inspiring others. An opportunity to learn, grow and push what is possible. The promise of a personal and professional journey. A place where everyone can belong and feel part of something bigger.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days. Please click apply now! You must meet the legal requirements to work in the UK.
IHG has been recognised as a Best Employer 2025 in the UK by Mercer. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Guest Services Manager - Nights in London employer: InterContinental London Park Lane
Contact Detail:
InterContinental London Park Lane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager - Nights in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at InterContinental London Park Lane on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to luxury service and team leadership. We want to see how you handle complex problems, so think of examples that showcase your skills.
✨Tip Number 3
Show off your knowledge of market trends and how you can implement new initiatives. This will demonstrate your proactive approach and understanding of the hospitality industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our amazing team at InterContinental London Park Lane.
We think you need these skills to ace Guest Services Manager - Nights in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique personality shine through! We want to see who you are beyond your qualifications. A touch of authenticity can make your application stand out.
Tailor Your Experience: Make sure to highlight your relevant experience in front office management and luxury service. We’re looking for someone who understands the nuances of guest services, so connect your past roles to what we do at InterContinental London Park Lane.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your skills and experiences. Avoid fluff and focus on what makes you a great fit for the Night Guest Services Manager role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at InterContinental London Park Lane
✨Know Your Luxury Service Standards
Familiarise yourself with the luxury service standards expected at InterContinental London Park Lane. Be ready to discuss how your previous experiences align with these standards and share specific examples of how you've delivered exceptional service in the past.
✨Showcase Your Problem-Solving Skills
Prepare to discuss complex situations you've encountered in previous roles and how you resolved them. Highlight your ability to think on your feet and provide solutions that enhance the guest experience, as this is crucial for a Night Guest Services Manager.
✨Understand the Team Dynamics
Research the Front Office team structure and be prepared to talk about how you can contribute to a collaborative environment. Emphasise your leadership style and how you plan to motivate and support your team during night shifts.
✨Be Tech-Savvy
Brush up on your knowledge of systems like Opera and HotSOS, as well as Microsoft Suite. Be ready to discuss how you've used technology in previous roles to drive results and improve guest satisfaction, showing that you're equipped to handle the technical aspects of the job.