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- Tasks: Lead a dynamic team to deliver exceptional guest service and operational efficiency.
- Company: Join InterContinental London Park Lane, a luxury hotel with a rich history and stunning views.
- Benefits: Enjoy competitive salary, 28-33 days holiday, free meals, and amazing discounts worldwide.
- Why this job: Be part of a culture that inspires growth, creativity, and a sense of belonging.
- Qualifications: Experience in hospitality supervision, strong leadership skills, and a passion for guest service required.
- Other info: Flexible shifts available; we welcome diverse applicants to join our inclusive team.
The predicted salary is between 30000 - 42000 £ per year.
At InterContinental London Park Lane, we are currently looking for an Instant Service Supervisor to join our team.
Welcome to InterContinental London Park Lane, located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.
Are you passionate about delivering exceptional guest service and leading a dynamic team? We are looking for an enthusiastic and dedicated Instant Service Supervisor to join our Front Office team. In this role, you will lead and inspire our Instant Service team to provide seamless communication and service to our guests and stakeholders. You will collaborate closely with the Front Office Operations Manager to ensure operational efficiency, meet KPIs, and elevate the guest experience. You'll play a key role in fostering a culture of service excellence while ensuring the team is trained, motivated, and consistently delivering high standards.
Key Responsibilities:- Lead and supervise the Instant Service team, ensuring exceptional service delivery.
- Drive consistency in departmental and hotel standards, ensuring guest expectations are met.
- Collaborate with the Front Office Operations Manager to meet KPIs and improve operational efficiency.
- Manage scheduling, hours, and annual leave for the Instant Service team.
- Provide operational support and cover in the absence of team members.
- Analyse guest feedback and implement strategies to enhance the guest experience.
- Proven experience in a supervisory role within the hospitality industry.
- Strong leadership, communication, and problem-solving skills.
- A passion for guest service and continuous improvement.
- Ability to work effectively in a fast-paced environment.
- Experience with team training, development, and performance management.
We are committed to offer and provide our Instant Service Supervisor with a competitive salary and a large range of benefits:
- Competitive Salary plus service charge and great IHG perks!
- 28 days holiday each year, including bank holidays, and this increases up to a maximum of 33 days (pro rata).
- Free meals on duty.
- We provide every employee company sick pay and life insurance.
- Professional career development with our IHG Leadership programs.
- Amazing discounts for our hotels and restaurants around the world.
- Discounts from over 15,000 stores all the way from retail to cinema.
- Don't forget, bring your friends, and take part in our generous Refer a Friend programme!
Most importantly, we'll help you grow, and develop you as an individual. At InterContinental London Park Lane, our ambition is to define our unique culture. The kind of culture that inspires you to be all you can be. An invitation to tap into your unique personality to deliver and achieve incredible things. An expectation to play your part in empowering and inspiring others. An opportunity to learn, grow and push what's possible. The promise of a personal and professional journey. A place where everyone can belong and feel part of something bigger.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days. Please click apply now! You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Instant Service Supervisor employer: InterContinental London Park Lane
Contact Detail:
InterContinental London Park Lane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Instant Service Supervisor
✨Tip Number 1
Familiarise yourself with the InterContinental brand and its values. Understanding their commitment to luxury and exceptional guest service will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in hospitality settings. Be ready to share specific examples of how you've motivated teams and improved service delivery, as this role heavily focuses on leading the Instant Service team.
✨Tip Number 3
Prepare to discuss your problem-solving skills. Think of scenarios where you've successfully handled guest feedback or operational challenges, as these are crucial for enhancing the guest experience.
✨Tip Number 4
Show your passion for continuous improvement. Be ready to talk about any training or development initiatives you've implemented in previous roles, as this aligns with the expectations for the Instant Service Supervisor position.
We think you need these skills to ace Instant Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory roles within the hospitality industry. Emphasise your leadership skills and any specific achievements that demonstrate your ability to enhance guest service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest service and your understanding of the role. Mention how your previous experiences align with the responsibilities of the Instant Service Supervisor and how you can contribute to the team.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as communication, problem-solving, and team training. Provide examples of how you've successfully applied these skills in past roles.
Show Enthusiasm for the Company: Demonstrate your knowledge of InterContinental London Park Lane and its commitment to service excellence. Express your excitement about the opportunity to be part of their team and how you align with their culture and values.
How to prepare for a job interview at InterContinental London Park Lane
✨Showcase Your Leadership Skills
As an Instant Service Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or improved service delivery.
✨Emphasise Guest Service Passion
This role is all about exceptional guest service. Be ready to discuss your passion for hospitality and how you've gone above and beyond to enhance the guest experience in previous positions.
✨Familiarise Yourself with KPIs
Understanding key performance indicators (KPIs) is crucial for this role. Research common KPIs in the hospitality industry and be prepared to discuss how you have met or exceeded them in your past roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you had to handle difficult guests or operational challenges, and outline how you approached these issues effectively.
