At a Glance
- Tasks: Lead a team to ensure exceptional guest experiences during night shifts.
- Company: Join the iconic InterContinental Edinburgh The George, a luxury hotel with rich history.
- Benefits: Enjoy competitive salary, discounts, wellness support, and generous holiday allowance.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a global brand and make a real impact on guest satisfaction.
- Qualifications: 2 years of front office management experience and strong leadership skills.
The predicted salary is between 25000 - 30000 £ per year.
A fantastic opportunity for a Night Guest Services Manager to join our team at InterContinental Edinburgh the George! This assignment is based on a 4-on, 4-off shift pattern, and we are offering a salary of 32,136.00. InterContinental Edinburgh The George Hotel is full of culture and has been serving guests since 1881, so we know what it takes to provide an alluring guest experience and a personal and attentive service.
What's in it for you as our Night Guest Services Manager:
- Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies - which means global opportunities.
- Complimentary stay for you in our Hotel upon successful completion of probation.
- Generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George, plus Spa & Gym discounts at our Kimpton property.
- Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
- Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- Meals whilst on duty, company sick pay and life insurance, Mental Health First Aiders on Duty, and access to Employee Assistance Programs.
- 31 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (Pro Rated) & Enhanced Family Leave.
- Amazing discounts for our hotels and restaurants around the world, plus discounts from over 15,000 stores.
- 'Refer a Friend' programme.
Our Night's Guest Services Manager ensures late arrivals are met with a genuine welcome and that their needs are attended throughout their stay. They support the Night Audit and closing of our outlets, managing the end of night cash count, and highlight any discrepancies. They communicate both internally within the front office and externally, both with the wider hotel team and immediate locale to ensure the guest experience is personalised and always exceeds expectation.
Your key responsibilities will be:
- Supporting the Night Audit & closing of our outlets, and highlighting any discrepancies.
- Working with the Front Office Manager to ensure any late arrivals are met with a genuine welcome and that their needs are attended throughout the night.
- Communicating internally within the front office and externally, both with the wider hotel team and immediate locale, to ensure the safety of our guests and team members throughout the night.
- Ensuring all Team Members have completed relevant training and are confident with all aspects of their role.
- Managing the shift you are working, dealing with complex guest requests or complaints and making sure all tasks within the Team have been completed.
To succeed as a Night Guest Services Manager, you will need:
- Front Office duty management and/or team leadership experience for 2 years in a property of similar size & standard.
- Depth of experience dealing with complex service recoveries.
- A proven track record with success at working with loyalty schemes and enrolments.
- An awareness of market trends and the ability to implement new initiatives.
- A good understanding of systems to support driving results; experience working with opera would be a plus.
- A willingness to help out across our hotel departments to ensure our guests are receiving a 5-star personalised service throughout their stay.
At IHG, we believe there's Room for You: Room to Grow, Room to Belong, and Room to Make a Difference. If you are someone who likes to bring your wisdom and local know-how to provide a truly personal and luxurious experience for our guests, apply to join us as our new Night Guest Services Manager today!
You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.
If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Night Guest Services Manager - in Edinburgh employer: InterContinental Hotels & Resorts
InterContinental Edinburgh The George offers a vibrant work culture steeped in history and luxury, making it an exceptional employer for those seeking to thrive in the hospitality industry. With extensive training, global career progression opportunities, and a commitment to employee wellbeing through benefits like generous holiday allowances and mental health support, we empower our team to deliver personalised guest experiences. Join us in a role that not only values your contributions but also encourages you to grow and make a meaningful impact within a supportive and inclusive environment.
Contact Details:
InterContinental Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Services Manager - in Edinburgh
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like InterContinental Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to InterContinental Hotels & Resorts
Don't be shy about reaching out to InterContinental Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Guest Services Manager - in Edinburgh
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about InterContinental Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at InterContinental Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
