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- Tasks: Welcome guests warmly and handle their needs during night shifts.
- Company: Join the prestigious InterContinental London Park Lane team.
- Benefits: Competitive salary, paid overtime, free meals, and amazing discounts.
- Why this job: Be part of a luxury hotel experience and grow your career.
- Qualifications: Experience in luxury hotels and familiarity with Opera PMS preferred.
- Other info: Enjoy a supportive culture that values your unique personality.
The predicted salary is between 32781 - 32781 £ per year.
We are looking for a Night Reception who can commit to working on a 4 on 4 off basis, based on shift times between 18:45 - 07:15 each night. Being one of the first points of contact with our guests, our reception team members will welcome guests in a professional yet friendly manner providing a warm and genuine experience for the guest's arrival and departure.
The ideal candidate will be guest focused and have previous experience in a luxury, Forbes 5-Star Hotel and have experience handling complaints. Experience using Opera PMS is a huge advantage.
At InterContinental London Park Lane, we are currently looking for a Night Receptionist to join the Reception Team working a 4 on 4 off shift pattern. We are committed to offer and provide our Night Receptionists with a competitive salary and a large range of benefits:
- £32,781.84 per annum plus paid overtime and great IHG perks!
- 28 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (Pro Rated)
- Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- Free meals on Duty
- Company sick pay and life insurance.
- Amazing discounts for our hotels and restaurants around the world
- Discounts from over 15,000 stores - all the way from retail to cinema
- Professional career development with our IHG Leadership programs plus access to our digital online learning platform and numerous other learning and development opportunities.
- 'Refer a Friend' programme
Most importantly, we’ll help you grow and develop you as an individual and inspire incredible. At InterContinental London Park Lane, our ambition is to define our unique culture. The kind of culture that inspires you to be all you can be. An invitation to tap into your unique personality to deliver and achieve incredible things. An expectation to play your part in empowering and inspiring others. An opportunity to learn, grow and push what’s possible. The promise of a personal and professional journey. A place where everyone can belong and feel part of something bigger.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days. IHG has been recognised as a 'Best Employer 2025' in the UK by Mercer. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
Hotel Receptionist - Nights - in City of Westminster employer: InterContinental Hotels & Resorts
Contact Detail:
InterContinental Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist - Nights - in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Night Receptionist role.
✨Tip Number 2
Show off your personality! When you get that interview, let your genuine warmth and guest-focused attitude shine through. Remember, they want someone who can create a welcoming atmosphere for guests.
✨Tip Number 3
Brush up on your Opera PMS skills! If you’ve got experience with it, make sure to highlight that during your conversations. If not, consider a quick online course to get familiar with it before applying.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our amazing team at InterContinental London Park Lane!
We think you need these skills to ace Hotel Receptionist - Nights - in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can contribute to our warm and genuine guest experience.
Tailor Your Experience: Make sure to highlight any previous experience in luxury hotels, especially if you've worked with Opera PMS. We love seeing how your background aligns with our needs, so be specific about your roles and achievements!
Be Professional Yet Friendly: Remember, as a Night Receptionist, you'll be one of the first points of contact for our guests. Use a professional tone in your application while keeping it friendly and approachable. This balance is key to making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing benefits!
How to prepare for a job interview at InterContinental Hotels & Resorts
✨Know Your Shift Times
Make sure you’re familiar with the shift pattern of 4 on 4 off, and be ready to discuss your availability. This shows that you’re committed and understand the demands of the role.
✨Showcase Your Guest-Focused Attitude
Prepare examples from your previous experience in luxury hotels where you provided exceptional service. Highlight how you handled guest complaints effectively, as this is crucial for a Night Receptionist.
✨Familiarise Yourself with Opera PMS
If you have experience using Opera PMS, be ready to talk about it! If not, do a bit of research on it beforehand. Mentioning your willingness to learn can also impress the interviewers.
✨Emphasise Team Spirit and Culture Fit
InterContinental London Park Lane values a unique culture. Be prepared to discuss how you can contribute to this culture and work well within a team, especially during night shifts when teamwork is essential.