Head of Commercial - Europe in Windsor

Are you a purpose-driven commercial leader ready to make a continent-wide impact? We\’re seeking a dynamic Head of Commercial – Europe in this newly created role, to elevate performance across our European Business Units, empower high-performing teams, and shape the strategic direction of one of the world\’s most iconic hospitality portfolios.

What You\’ll Lead: Tactical Leadership That Delivers Results

• Roll up your sleeves and partner closely with BU Directors of Commercial (DOCs) to drive in-year performance – ToRE, RGI, RevPAR, Enterprise Metrics and more.
• You\’ll identify priorities, troubleshoot performance challenges, and strengthen franchisee engagement to unlock revenue growth across Europe.
• Create a Unified, Scalable Commercial Framework
• Establish a unified, high-performing commercial approach across the Division by championing leadership that drives efficiency and consistency.
• You\’ll design and embed best-practice approaches to hotel prioritisation, franchisee communications, ways of working, analytics, tools, training, and talent development – setting the gold standard for European commercial operations.
• Drive Strategic Alignment & Collaboration
• Serve as a key interface with functional teams across the Division and Global organisation to align plans with divisional priorities.
• Effectively collaborate with the Heads of Revenue, Sales, and Marketing to steer tactical investment decisions that maximise returns and fuel performance across the region.
• Influence the Future of the Business
• Provide thought leadership into major strategic initiatives to underpin current and future commercial performance.
• You\’ll help craft the multi-year commercial strategy that positions the division for long-term success across Europe.
• Champion Talent & Leadership Development
• Lead and inspire the current Commercial team, cultivating a cohesive team environment that encourages collaboration, shared best practices, and collective achievement.
• Build and nurture Europe\’s commercial leadership pipeline.
• You\’ll identify rising stars, develop senior leaders, partner with HR on targeted leadership programmes, and shape a thriving in-market commercial community.

Qualifications

• Demonstrated and substantial commercial expertise gained within or working with branded (ideally, multi-branded) hospitality organisations.
• A track record of success in driving revenue performance across the full commercial spectrum; Sales, Marketing, Revenue, Distribution and Channels.
• Demonstrated leadership of senior commercial teams, with experience building alignment, strengthening collaboration, and promoting consistency across multiple markets and cultural contexts.
• A strong influencing track record within matrix organisations, collaborating, influencing and uniting Divisional, Regional (EMEAA), and Global stakeholders around current and future commercial priorities.
• Expertise leading complex, multi-market strategic projects in a franchise environment.

Location and Travel

The role is based in Windsor with a 3/2 hybrid working model and requires the flexibility to travel up to 30% as needed.