At a Glance
- Tasks: Be the tech guru for franchised hotels, boosting performance and guest satisfaction.
- Company: Join IHG Hotels & Resorts, a leader in hospitality with a supportive culture.
- Benefits: Enjoy travel perks, discounted stays, and Recharge Days to unwind.
- Other info: Dynamic role with extensive travel and opportunities for growth.
- Why this job: Make a real impact by driving tech solutions in the hospitality industry.
- Qualifications: 5+ years in tech management, strong communication, and stakeholder skills.
The predicted salary is between 50000 - 60000 £ per year.
This role acts as the primary technology business partner to franchised hotels across the UK & Ireland, working closely with owners, General Managers and internal stakeholders to drive hotel performance and guest satisfaction through technology. It is a highly stakeholder-led role, focused on influencing adoption of IHG technology solutions, ensuring compliance with brand standards, and acting as the key intermediary between hotels and IHG’s technology organisation.
Key responsibilities
- Partnering with divisional leadership, hotel General Managers, and owners
- Acting as the primary liaison between hotels and IHG technology teams
- Driving adoption of IHG technology standards and solutions
- Supporting new hotel openings and conversions from a technology perspective
- Ensuring systems, security, and technology compliance across hotels
- Identifying opportunities to improve operational performance through technology
- Influencing and supporting hotel stakeholders in technology decision-making
- Leading and engaging the Hotel IT Manager community (indirectly)
- Supporting rollout and engagement of new technology initiatives
- Building strong relationships across owners, franchisees, and internal teams
What we’re looking for
- 5+ years’ experience in technology management or IT-related roles
- Strong stakeholder management and influencing skills
- Ability to translate technical concepts into non-technical language
- Experience working in multi-site environments (hospitality, travel, retail or similar)
- Strong communication and relationship-building capability
- Broad understanding of IT infrastructure and systems (e.g., networks, security, Microsoft technologies)
- Knowledge of hotel systems (e.g., PMS, POS, Wi-Fi, in-room technology)
- Experience within hospitality and/or franchise business models (highly desirable)
- Proactive, engaging personality with ability to influence without authority
- Flexibility to travel extensively and work in a dynamic environment
What we offer
- Travel benefits that include discounted room rates and food & beverage
- Recharge Days
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Area Technology Manager – UK&I (Franchised) in Windsor employer: InterContinental Hotels Group
IHG Hotels & Resorts is an exceptional employer, offering a dynamic work environment in the heart of Windsor, where technology meets hospitality. With a strong focus on employee growth and development, we provide extensive travel benefits, including discounted room rates and food & beverage, alongside Recharge Days to ensure a healthy work-life balance. Our inclusive culture fosters collaboration and innovation, making it an ideal place for professionals looking to make a meaningful impact in the hospitality industry.
Contact Details:
InterContinental Hotels Group Recruitment Team
