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For Companies At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for our guests.
- Company: Join the innovative Six Senses team in London, focused on wellness and sustainability.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Why this job: Be part of a fun, quirky team that values emotional hospitality and unique experiences.
- Qualifications: Experience in luxury hospitality and a passion for excellent service.
- Other info: Great career progression opportunities in a vibrant hotel setting.
The predicted salary is between 1300 - 1600 £ per month.
As Waiter/ess, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
Duties and Responsibilities
- Support Food & Beverage Management and assume responsibility for the efficient operation in the following:
- Take guest orders from any food & beverage outlet.
- Provide exceptional service at all times following standards and steps of service.
- Greet guests on arrival and conduct welcome and check-in procedures in an efficient and friendly manner.
- Answer outlet telephone courteously and efficiently.
- Inspect condition and cleanliness of menus and wine list, ensure designated amounts are available, and update menus or wine lists as changes occur.
- Work with an empathetic attitude and if there is any problem which cannot be handled, must contact Management.
- Check areas prior to opening to guests and ensure all areas are clean, properly equipped and in a high standard of maintenance.
- Maintain the guest recognition program, taking special care with food likes and dislikes and allergies or special dietary requests.
- Communicate guest feedback, inquiries, and comments. Follow up with management.
- Supervise the Restaurant Junior Commis team, in particular with Opening and Closing.
- Have a good knowledge of all outlet menus (food and wine) and F&B day to day activities.
- Have good knowledge of all F&B outlets opening hours.
- Maintain a high standard of personal appearance, grooming and hygiene.
- Knowledge and strict adherence to LQA standards.
Qualifications
- High school diploma or equivalent and at least 2 years’ experience in a similar operational setting.
- Hospitality diploma/degree from a recognized hospitality school is preferred.
- Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook.
- Familiar with various hotel systems including MICROS/point of sell platforms.
- Knowledge of hotel policies on discounts/food promotion.
- Familiar with Food and Beverage terminology, application, operation, wine service, costs, menu development food and hygiene codes and controlling inventory.
- Fluent in English; additional languages are preferred.
All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role. The above is intended to provide an overview of the role and responsibilities for a Waiter/ess at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position. Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Waiter/ess - Six Senses London employer: InterContinental Hotels Group
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/ess - Six Senses London
✨Tip Number 1
Get to know the brand! Dive into Six Senses' values and mission. When you understand their vibe, you can tailor your conversations and show how you fit right in with their vision of emotional hospitality and wellness.
✨Tip Number 2
Practice your service skills! Role-play common scenarios you might face as a waiter/ess. This will help you feel more confident during interviews and showcase your ability to provide exceptional service under pressure.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Six Senses London.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you don’t tick every box, we love seeing enthusiasm and passion. Hit that 'Apply' button and let us see what you've got!
We think you need these skills to ace Waiter/ess - Six Senses London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Mention any experiences that highlight your commitment to exceptional service and how you connect with guests. We want to see that you truly understand the essence of what we do at Six Senses.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Waiter/ess role. Highlight relevant experience in luxury settings and any specific skills that match our requirements. This shows us that you’re serious about joining our team and that you get what we're all about!
Be Authentic and Quirky: At Six Senses, we value fun and quirky personalities! Don’t be afraid to let your unique character come through in your application. Share a little about yourself and what makes you stand out – we love to see individuality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just hit that 'Apply' button and start your journey with us!
How to prepare for a job interview at InterContinental Hotels Group
✨Know the Six Senses Vision
Before your interview, take some time to really understand the vision of Six Senses. Familiarise yourself with their values like emotional hospitality and sustainability. This will help you align your answers with what they stand for, showing that you're not just looking for any job, but that you genuinely want to be part of their mission.
✨Showcase Your Experience
Be ready to discuss your previous experience in luxury hotels. Highlight specific examples where you've provided exceptional service or handled guest feedback effectively. This will demonstrate your capability and how you can contribute to maintaining the high standards expected at Six Senses.
✨Brush Up on Food & Beverage Knowledge
Make sure you have a solid understanding of food and beverage terminology, as well as the menus and wine lists relevant to the role. Being able to discuss these confidently during the interview will show that you're prepared and knowledgeable, which is crucial for a Waiter/ess position.
✨Emphasise Your Teamwork Skills
As you'll be supervising the Junior Commis team, it's important to highlight your teamwork and leadership skills. Share examples of how you've worked collaboratively in the past, and how you can foster a positive environment while ensuring efficient operations in the restaurant.
