Reservations, Groups, Meetings & Events Coordinator in Torquay

Hotel Indigo Torquay is looking for a Reservations, Groups, Meetings & Events Coordinator to join our growing team on a 24-hour per week contract! Hotel Indigo Torquay brings a vibrant new addition to this idyllic coastal town. Nestled along the stunning English Riviera, the hotel offers guests breathtaking views of Tor Bay and easy access to some of Torquay’s most iconic beaches and walking trails. Close to local attractions, including the historic Torre Abbey and the lively harbour, guests can also indulge in the region's renowned culinary scene featuring fresh seafood and artisanal delights.

We are looking for a Reservations, Groups, Meetings & Events Coordinator who will assist the Events & Reservations office to convert and maximise hotel and event enquiries and bookings to maximise revenue. You will build strong relationships with your clients through regular contact by telephone, e‑mail and in person. You will also actively seek client feedback and sales leads wherever possible. All bookings will be made via our in-house system, creating written confirmations & function sheets. Given the nature of this role it’s important that you have some Reservations, Groups, Meetings & Events experience.

Your main duties will be:

• To ensure enquiries are managed to maximise sales, occupancy and revenue, including up‑selling equipment, F&B and relevant hotel facilities wherever possible.
• To accurately input all enquiries into Sales and Catering system.
• To compile accurate function sheets, distributing weekly and discussing with Operations Team, accordingly, providing updates as required.
• To actively work as part of a team to achieve the department objectives and budget.
• To actively consider prevention, recovery and investigation of any complaints.
• To liaise with clients to ensure that accurate details for each event & reservation are obtained.
• To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings.
• To establish client requirements and identify how the hotel can facilitate their needs.
• To respond to all M&E enquiries in‑line with company standard.

By taking a confident step in your career and joining us, you can expect to receive:

• Financial security - £16,723.20 per annum (pro‑rated), guaranteed hours, paid overtime, a free meal on shift, paid holidays and enhanced sick pay!
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate, plus generous friends and family rate.
• Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first‑aiders.

If you are looking to join a Hotel company where you can be your authentic self, unite a shared passion for local discovery and celebrate your creative and fun‑loving nature, click apply today to see where this adventure could take you! You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.