At a Glance
- Tasks: Welcome guests, manage bookings, and promote spa treatments with a personal touch.
- Company: Join Kimpton Blythswood Square Hotel & Spa, known for heartfelt connections and unique experiences.
- Benefits: Enjoy £12.60/hour, guaranteed hours, paid overtime, free meals, and discounts at over 6,000 hotels.
- Other info: Flexible shifts available; join a company recognised as one of Fortune's '100 best companies to work for'.
- Why this job: Be yourself in a supportive environment that values creativity and authentic connections.
- Qualifications: Previous hospitality experience is preferred; passion for wellness and strong communication skills are essential.
We are looking for an authentic and driven Spa Receptionist to join us at Kimpton Blythswood Square Hotel & Spa and embrace your unique, best self to provide our guests with heartfelt human connections on a 32-hour per week contract!
The Spa at Kimpton Blythswood Square Hotel & Spa is a Scottish escape for guests and visitors alike, providing a multi-sensory experience with a focus on relaxation and self-care. Our recent refurbishment has improved our sustainable offering by introducing new elements such as our brand-new Snow Bliss shower and enhancing our well-loved Pool and Sauna.
As a Spa Receptionist, we will support you to:
- Be yourself - bring the real you to work, with your unique personality.
- Lead yourself - make decisions and exert your creativity to provide heartfelt human connections.
- Make it count - create personalised experiences for our guests every day!
What do you need to be a Spa Receptionist? Your main duties and responsibilities will include:
- Guest interactions: Ensure all guests are welcomed to the Spa in a 5* manner, educate guests on our offerings and discuss all options with them.
- Managing bookings: Manage bookings and take any bookings from guests either in person or via the phone, guiding them on their Spa journey.
- Promoting our products: Promote and up-sell our treatments and a large range of products available, recommending products based on your knowledge gained through interaction with guests.
We are looking for someone who has:
- Availability to work 4 shifts per week – flexibility is a must.
- Previous experience as a Spa Receptionist within either a destination Spa or Hotel Spa is desirable, or general Hospitality experience.
- An interest in the Spa and Wellness area, with existing knowledge being beneficial.
- Previous experience using diary-based systems is desirable.
- High levels of communication skills.
- A drive to produce results and a warm, authentic personality with a can-do attitude.
Joining the Kimpton family isn’t just about providing excellent service; we also offer:
- Financial security - £12.60 per hour, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support, and enhanced sick pay.
- Growth and development - extensive training, opportunities for career progression, plus 2 paid days volunteering per year.
- Colleague perks - worldwide discounted room rates and discounted F&B while on employee rate.
- Wellbeing - generous maternity/paternity pay, employee assistance programme available 24/7, and access to mental health first-aiders.
- Hotel specific benefits - generous discounts in our newly renovated Spa and F&B outlets.
If you are someone who likes to march to the beat of their own drum and wants to join a company that encourages authentic individuality, apply today!
You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.
Spa Receptionist in Glasgow employer: InterContinental Hotels Group
At the Manchester Deansgate Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and continuous improvement. With competitive salaries, extensive training opportunities, and a commitment to employee wellbeing, our team members enjoy a supportive environment where they can thrive and grow in their careers. Located in the heart of Manchester, our hotel not only provides a stunning backdrop for work but also fosters a sense of community and inclusivity, making it a truly rewarding place to build your future.
Contact Details:
InterContinental Hotels Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist in Glasgow
✨Tip Number 1
Familiarise yourself with the latest trends in spa and wellness. Being knowledgeable about current treatments and products will help you engage with guests and showcase your passion for the industry.
✨Tip Number 2
Practice your communication skills, especially in a hospitality context. Role-playing different guest scenarios can prepare you to handle various situations with confidence and warmth.
✨Tip Number 3
Visit the Kimpton Blythswood Square Hotel & Spa if possible, or check out their social media. Understanding the atmosphere and offerings will allow you to speak authentically about the experience during your interview.
✨Tip Number 4
Network with professionals in the spa and wellness industry. Attend local events or join online forums to connect with others who can provide insights or even referrals for the position.
We think you need these skills to ace Spa Receptionist in Glasgow
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements of a Spa Receptionist. Tailor your application to highlight how your skills and experiences align with these expectations.
Showcase Your Personality:Since the role emphasises authenticity, make sure to let your unique personality shine through in your application. Use a friendly and engaging tone in your cover letter to reflect your warm and authentic character.
Highlight Relevant Experience:If you have previous experience in hospitality or as a Spa Receptionist, be sure to detail this in your CV. Mention specific tasks you handled, such as managing bookings or guest interactions, to demonstrate your suitability for the role.
Express Your Passion:Convey your interest in the Spa and Wellness area in your application. Share any relevant knowledge or experiences that showcase your enthusiasm for providing exceptional guest experiences and promoting wellness.
How to prepare for a job interview at InterContinental Hotels Group
✨Show Your Personality
As a Spa Receptionist, your authentic self is key. Be prepared to showcase your unique personality during the interview. Share personal experiences that highlight your warmth and commitment to service, as this role thrives on heartfelt human connections.
✨Demonstrate Your Knowledge of Spa Services
Familiarise yourself with the spa's offerings and treatments. During the interview, discuss your understanding of wellness and self-care, and be ready to suggest how you would promote and up-sell these services to guests.
✨Highlight Your Communication Skills
Effective communication is crucial in this role. Prepare examples of how you've successfully interacted with guests or managed bookings in previous positions. Emphasise your ability to create a welcoming atmosphere and guide guests through their spa journey.
✨Embrace Flexibility and Teamwork
The job requires flexibility in working hours and a collaborative spirit. Be ready to discuss your availability and provide examples of how you've worked well within a team in past roles, showcasing your adaptability and commitment to achieving results together.
