At a Glance
- Tasks: Lead creative projects across 21 hotel brands and collaborate with diverse teams.
- Company: Join IHG Hotels & Resorts, a global leader in hospitality.
- Benefits: Enjoy flexible hybrid working, room discounts, and wellbeing support.
- Other info: Be part of a unique culture that values inclusivity and personal growth.
- Why this job: Make an impact by simplifying complex creative work and driving innovative marketing strategies.
- Qualifications: Senior experience in account management and integrated marketing is essential.
The predicted salary is between 58500 - 71500 £ per year.
Great briefs spark great creative work. You’ll bring everyone together to make it happen. This role has opened up because of an internal promotion, and the team is growing, so it’s a great time to join. You’d be the main link between our teams around the business and the people who make the creative work, across our 21 hotel brands. You’ll report to the Director, Global Creative Services & Operations, and work in a global matrix organisation. The role is based at our global HQ in Windsor, with a hybrid pattern of currently three days a week in the office.
What you’ll do
- Own how creative requests are handled across Europe and Rest of World, so teams know where to go and what great looks like.
- Be the senior contact for Marketing, Brand, Commercial, Loyalty, Partnerships, Paid, Owned, Social and PR teams, turning their priorities into clear creative plans.
- Decide what comes first when everything feels urgent, weighing value, quality, deadlines, localisation needs and who’s available.
- Set the standard for our briefs. Ask confident questions and push back on vague goals, tight timelines, or overcomplicated requests.
- Bring together in-house teams, agencies, freelancers and regional partners to deliver work that’s on brand and ready to use.
What you’ll bring
- Senior experience in account management, creative services, creative operations, integrated marketing or campaign delivery, ideally gained in a global brand, in-house studio, agency or consumer-facing business.
- A track record of leading complex creative portfolios, juggling competing priorities and taking large marketing projects from brief to launch.
- Confidence with senior stakeholders. You’ll give straight recommendations and say so when plans need to change.
- Working knowledge across multiple channels, including digital, social, paid media, CRM, web, PR and partner marketing.
- Experience working with brand systems and campaign toolkits and turning brand strategy into practical channel work.
- Experience building the tools, templates and routines that help creative teams work better, including use of AI.
- Comfortable with Microsoft 365, SharePoint, PowerPoint, Excel and Figma. Experience with Smartsheet, DAM platforms, Adobe Creative Cloud or Censhare is a bonus.
If you like making complicated creative work simple, building trust with busy people and getting good ideas into market, we’d love to hear from you. Apply now.
Closing date for applications Sunday 22nd November 2026.
Senior Manager, Creative Services Accounts employer: InterContinental Hotels Group
At Kimpton Clocktower Hotel, we pride ourselves on fostering a vibrant and inclusive work culture that values creativity and collaboration. As a member of our Meetings, Events, Groups and Reservations team, you'll enjoy comprehensive training and growth opportunities, alongside competitive benefits that enhance your work-life balance. Located in the heart of Manchester, our hotel offers a unique environment where you can thrive while delivering exceptional guest experiences.
Contact Details:
InterContinental Hotels Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Creative Services Accounts
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for InterContinental Hotels Group and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like InterContinental Hotels Group are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with InterContinental Hotels Group on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at InterContinental Hotels Group. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Senior Manager, Creative Services Accounts
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit InterContinental Hotels Group. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of InterContinental Hotels Group:Show us that you’ve done your homework! In your application, briefly mention what you admire about InterContinental Hotels Group’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at InterContinental Hotels Group
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at InterContinental Hotels Group will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At InterContinental Hotels Group, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
