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For Companies At a Glance
- Tasks: Lead and inspire the Reservations team to deliver exceptional guest experiences.
- Company: Join Six Senses, a luxury hotel brand focused on wellness and sustainability.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a pioneering team that values emotional hospitality and unique experiences.
- Qualifications: Bachelor’s degree in Hotel Management or related field; 2 years in a similar role preferred.
- Other info: Fluency in English required; additional languages are a plus.
The predicted salary is between 36000 - 60000 £ per year.
Reservations Manager – Six Senses London
Hotel Brand: Six Senses
Location: United Kingdom, London
As Reservations Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.
Duties and Responsibilities
As Reservations Manager, I will assume full responsibility for the efficient operation of the Reservations department to provide exceptional products and services within brand operating standards.
The duties and responsibilities will include:
- Lead, train and motivate Reservations host in their day-to-day responsibilities
- Monitor training and ensure strict adherence to LQA standards.
- Have a thorough knowledge and train the team on knowledge of all facilities and services offered by the hotel including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
- Handle guest complaints and provide assistance for special requests whenever required.
- Process advance deposits on reservations.
- Track future room availabilities based on reservations.
- Countercheck all reservations daily to ensure they are completed with all necessary guest information, profile information and rate/market/source codes.
- Continually focus on reviewing cancellations, adjustments, no-shows as well as groups, blocks and allotments.
- Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
- Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.
Qualifications
To execute the position of Revenue & Reservations Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
- Possess a Bachelor’s degree in Hotel Management, Business Administration, or related field preferred and at least two year’s previous experience in a similar hotel role or an equivalent combination of education and experience.
- Fluent in English; I understand that additional languages are preferred.
- Strong technical ability including advanced Microsoft Office suite and PMS, GDS, and CRS platforms.
- Ability to lead and motivate a team.
All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.
The above is intended to provide an overview of the role and responsibilities for a Reservations Manager at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.
Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.
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Reservations Manager - Six Senses London employer: InterContinental Hotels Group
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager - Six Senses London
✨Tip Number 1
Familiarize yourself with the Six Senses brand and its core values. Understanding their commitment to sustainability, wellness, and unique experiences will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in luxury hotel environments. Be prepared to discuss specific examples of how you've successfully managed reservations and led teams in previous roles, showcasing your ability to meet high standards.
✨Tip Number 3
Brush up on your technical skills, especially with Microsoft Office, PMS, GDS, and CRS platforms. Being able to demonstrate your proficiency in these tools can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you handle guest complaints and special requests. Providing concrete examples of your problem-solving skills and emotional hospitality will resonate well with the interviewers.
We think you need these skills to ace Reservations Manager - Six Senses London
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with Six Senses' vision and values. Highlight how your personal philosophy aligns with their focus on sustainability, wellness, and emotional hospitality in your application.
Tailor Your CV: Ensure your CV reflects relevant experience in luxury hotel management, particularly in reservations. Emphasize any leadership roles and your ability to train and motivate teams, as these are key responsibilities of the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention specific experiences that demonstrate your technical skills and ability to handle guest complaints effectively.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Reservations Manager.
How to prepare for a job interview at InterContinental Hotels Group
✨Understand the Brand Values
Before your interview, make sure you fully comprehend the vision and values of Six Senses. Familiarize yourself with their focus on sustainability, wellness, and emotional hospitality, as these will be key topics during your discussion.
✨Showcase Your Leadership Skills
As a Reservations Manager, you'll need to lead and motivate your team. Prepare examples from your past experiences where you've successfully trained or managed a team, highlighting your ability to inspire and drive results.
✨Be Ready for Scenario Questions
Expect questions about handling guest complaints and special requests. Think of specific situations where you resolved issues effectively, demonstrating your problem-solving skills and commitment to exceptional service.
✨Demonstrate Technical Proficiency
Since strong technical skills are essential for this role, be prepared to discuss your experience with Microsoft Office, PMS, GDS, and CRS platforms. Highlight any relevant projects or tasks that showcase your technical abilities.
