IT Manager - InterContinental Dominica Cabrits Resort & Spa in Portsmouth

IT Manager - Inter Continental Dominica Cabrits Resort & Spa

Hotel

IC - Dominica Cabrits Resort & Spa (DOMPR), Bellhall Road, Douglas Bay Cabrits National Park

About Inter Continental Dominica Cabrits Resort & Spa

Nestled within Cabrits National Park, the 131-room Inter Continental Dominica Cabrits Resort & Spa offers a unique and luxurious stay experience to travelers seeking to unwind, seclude and discover the island’s natural beauty.

The resort’s four outdoor pools, expansive spa, fitness center and beach access provide a relaxing tropical getaway, while its 8,500 square feet of indoor and outdoor meeting space and onsite business center accommodate corporate events and blended travel.

Additionally, three on-property restaurants, and beach and swim-up pool bars provide refreshment for guests following a day exploring nearby Cabrits National Park or Dominica’s various hot springs, waterfalls and canyons.

Under the general guidance of the General Manager and within the limits of Inter Continental Hotels Group policies and procedures, the IT Manager is responsible for ensuring that the hotel computer system(s) are installed and operating properly, that system security measures are in place, that the computer hardware is well maintained, that the system(s) are utilized to their maximum potential, and that new systems are installed to improve hotel efficiency and profitability, and adhere to hotel and IHG standards and guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage and monitor the operation of all computer hardware, ensure all systems are working and installed properly, and serve as the primary contact for servicing the computer hardware.
• Ensure that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required.
• Continually keep informed of IHG-approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to:
• Computer Hardware systems and devices including PC LAN technology.
• Software operating and utility systems.
• Front Office and Accounts Receivable Property Management Systems.
• Interfaces to and from Front Office Property Management Systems and other Systems.
• Back Office Accounting Systems.
• PC and LAN based Office Automation products.
• Internal and external Electronic Mail / Facsimile / Scanner software and communication tools.
• Holidex Plus / Priority Club / Frequent Flyer Corporate databases.
• Point Of Sale Systems.
• Guest and Administration Voicemail.
• Call Accounting.
• PABX systems.
• Cabling.
• Hub / Switch Management Systems.
• Electronic Door Locking Computer System.
• Computer Virus protection.
• Hotel IT Security and Firewalls.
• Provide a monthly written progress report to the Director/Manager of Finance and Business Support, with copies to department heads.
• Maintain an up-to-date list of all computer hardware.
• Manage the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency.
• Monitor the performance of the software and maintain a log book of performance reports such as through systems measurement facility/utility, error and integrity check reports, system malfunction and solutions.
• Install and test corporate approved program changes to the hotel computer system(s).
• Investigate and report software problems to the vendor, or to the Regional, Area or Corporate Office.
• Understand all standard and IHG customized features and functions of the Hotel front office system, point of sale system, and call accounting system, including, but not limited to system security, system reports, manager functions, system utilities and user functions.
• Designate selected individuals for each IHG approved system that he/she will train so that these individuals can train the users.
• Train the selected hotel staff to take on the major responsibilities during his/her absence.
• Establish documents, test and communicate appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable.
• Ensure that all computer media saves and back-ups are completed, documented and stored per IHG specifications.
• Maintain uncompromising data and physical security standards.
• Control the key/lock for computer room and ensure that the computer room fire protection, temperature control, and power requirements meet the IHG security specification as described in the IHG security system.
• Administer all user IDs, passwords, and the most sensitive system utilities, securing all touchy resources and critical libraries.
• Maintain technical and user documentation, system reports, newsletters and announcements in a neat, orderly and secure fashion.
• Stay informed of the latest updates, changes, enhancements, and developments in the hotel computer field by subscribing to periodicals and attending seminars, workshops or conferences held by IHG, computer companies or vendors.
• Perform special project/other duties as assigned by the Management, including but not limited to serving as a back-up in performing Financial Reporting to corporate office during the absence of Director/Manager of Finance and Business Support.
• Conduct "Self-Audit" of systems, security and emergency procedures according to the Hotel and Financial System Security Manuals and materials supplied by the Regional Manager of IT.
• Follow up on all outstanding points from the latest EDP audit of the hotel.
• Coordinate purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by corporate office.
• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers.
• Customer Service
• Demonstrate service attributes in accordance with industry expectations and company standards including:
• Being attentive to Guests
• Accurately and promptly fulfilling Guests requests
• Anticipate Guests needs
• Maintain a high level of knowledge which affects the Guest experience
• Demonstrating a service attitude
• Taking appropriate action to resolve guest complaints
• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers.
• General
• Comply with the Company’s Corporate Code of Conduct.
• Familiarize yourself with the company Values and Model desired behaviour.
• Perform tasks as directed by the manager in pursuit of the achievement of business goals.
• WHAT WE NEED FROM YOU
• Four years of hotel experience with two years in a management capacity, or an equivalent combination of education and work experience.
• Must speak English; knowledge of local language is an added advantage.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

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