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- Tasks: Manage client relationships and process bookings for two hotels.
- Company: Leading hotel management company in Oxford with a focus on excellence.
- Benefits: Competitive salary, 10% bonus, staff housing, and career progression.
- Why this job: Join a dynamic team and enhance your customer service skills in hospitality.
- Qualifications: At least 1 year of experience in reservations and a passion for customer service.
- Other info: Great opportunity for growth within the thriving hospitality industry.
The predicted salary is between 30087 - 30087 £ per year.
A leading hotel management company in Oxford is seeking a Cluster Reservations Agent to join their team. The role involves managing client relationships, processing bookings, and ensuring high-quality reservations. Ideal candidates should have at least 1 year of experience in a similar position and a commitment to excellent customer service.
Offering a competitive salary of £30,087.33 with a 10% annual bonus, along with various employee benefits, this opportunity allows for career progression within the hospitality industry.
Two-Hotel Cluster Reservations Agent — 10% Bonus & Staff Housing in Oxford employer: InterContinental Hotels Group
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Two-Hotel Cluster Reservations Agent — 10% Bonus & Staff Housing in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those working in hotel management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us that you’re not just another candidate; demonstrate your passion for customer service and how you can enhance client relationships.
✨Tip Number 3
Practice common interview questions related to reservations and customer service. We want to see how you handle tricky situations, so think of examples from your past experience that highlight your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team and making a difference in the hospitality world.
We think you need these skills to ace Two-Hotel Cluster Reservations Agent — 10% Bonus & Staff Housing in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in reservations and customer service. We want to see how your skills match the role of a Cluster Reservations Agent, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about hospitality and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Customer Service Skills: Since this role is all about client relationships, make sure to highlight any experience you have in providing excellent customer service. We love candidates who can demonstrate their commitment to making guests feel valued!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at InterContinental Hotels Group
✨Know Your Stuff
Before the interview, make sure you understand the hotel management company and its values. Research their services, clientele, and any recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Experience
Since they’re looking for someone with at least a year of experience, be ready to discuss specific examples from your past roles. Highlight situations where you managed client relationships or resolved booking issues, demonstrating your commitment to excellent customer service.
✨Practice Common Questions
Prepare for typical interview questions like 'How do you handle difficult customers?' or 'What’s your approach to managing multiple bookings?' Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for career progression, or how they measure success in the reservations department. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
