Cluster Reservations Agent in Oxford

A fantastic opportunity for a Cluster Reservations Agent to join our Cluster team in voco Oxford Spires & voco Oxford Thames on a Full-Time contract. This is a Cluster role, split between the 2 properties. We are offering a salary of £30,087.33 + 10% annual bonus. Staff Accommodation in Oxford available!

At voco, everyone’s a host and ready to provide our guests with a relaxed but attentive stay. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.

Benefits:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies – which means global opportunities
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (Pro Rated)
• Company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – retail to cinema
• Refer a Friend programme

Responsibilities:

• Build strong relationships with clients through regular contact by telephone, e-mail and in person; actively seek client feedback and sales leads
• Process all bookings via our in-house system, creating written confirmations and function sheets
• Handle enquiries and bookings efficiently and pleasantly; communicate special requests to relevant departments
• Ensure high-quality, accurate reservations; keep platforms and OTA extranets up to date
• Check reservation communications prior to arrival to maximise occupancy; complete daily/weekly reservations tasks
• Adhere to IHG and UK Managed Hotels’ standards; maximise sales, occupancy and revenue through up-selling of equipment, F&B and facilities
• Manage inquiries to prevent, recover or investigate any complaints; deliver excellent service face to face and by phone
• Establish client requirements and identify how the hotel can accommodate their needs

Qualifications:

• A minimum of 1 year of experience in Reservations or Front Desk in a property of similar size
• Experience delivering high-quality customer service
• Ability to prioritise tasks and maintain high accuracy

To succeed as a Cluster Reservations Agent:

• Manage enquiries to maximise sales, occupancy and revenue; up-sell equipment, F&B and facilities
• Accurately input all enquiries into Sales and Catering systems
• Compile accurate function sheets and share updates with Operations Team
• Collaborate as part of a team to achieve department objectives and budget
• Assist with prevention, recovery and investigation of any complaints
• Liaise with clients to ensure accurate details for each event and reservation
• Deliver excellent service to guests and clients, in person or by telephone

You must meet the legal requirements to work in the UK. We are proud to be an equal opportunity employer and believe in equal opportunities for all applicants and colleagues without regard to race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. We are on a journey towards a sustainable future, treating the planet as we treat our guests. If you thrive on genuine hospitality, your place is with us at voco hotels. Don’t quite meet every single requirement? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.