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- Tasks: Handle guest queries, serve drinks, and ensure a superior experience.
- Company: Join the vibrant team at Hotel Indigo Gloucester, part of InterContinental Hotels Group.
- Benefits: Enjoy extensive training, meal provision, holiday, and global discounts.
- Other info: Open recruitment with inclusive hiring practices for all applicants.
- Why this job: Be part of a culture of service excellence and make guests feel special.
- Qualifications: Experience in guest services; knowledge of Opera PMS is a plus.
The predicted salary is between 29500 - 29500 £ per year.
InterContinental Hotels Group is seeking a Night Receptionist for Hotel Indigo Gloucester, offering a 16-hour work week at £14.15 per hour. Join a culture of service excellence where you will handle guest queries, serve drinks, and ensure a superior experience.
You should have experience in guest services, and knowledge of Opera PMS is advantageous.
Benefits include extensive training, meal provision, holiday, and discounts globally. Open recruitment and inclusive hiring practices are emphasized.
Night Receptionist – Guest Experience Specialist employer: InterContinental Hotels Group
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist – Guest Experience Specialist
✨Tip Number 1
Make sure to research Hotel Indigo Gloucester and its culture before your interview. Knowing their values and how they prioritise guest experience will help you stand out as a candidate who truly fits in.
✨Tip Number 2
Practice common interview questions related to guest services. Think about your past experiences and how they relate to the role of a Night Receptionist. We want you to be ready to showcase your skills!
✨Tip Number 3
Don’t forget to highlight any experience you have with Opera PMS during your interview. If you’ve used it before, share specific examples of how it helped you enhance guest experiences.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We’re all about making the application process smooth and straightforward, so don’t miss out on this opportunity.
We think you need these skills to ace Night Receptionist – Guest Experience Specialist
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us see your enthusiasm for providing top-notch service. Share any relevant experiences where you’ve gone above and beyond for guests – it’ll make you stand out!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Night Receptionist role. Highlight your experience in guest services and any familiarity with Opera PMS, as this will show us you’re a great fit for the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences pop!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and it ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at InterContinental Hotels Group
✨Know Your Guest Services
Make sure you brush up on your guest service experience. Think of specific examples where you've gone above and beyond for a guest. This will show that you understand the importance of creating a superior experience, which is key for the Night Receptionist role.
✨Familiarise Yourself with Opera PMS
If you have experience with Opera PMS, great! If not, do a bit of research or even watch some tutorial videos. Being able to discuss how you would use this system in your role will impress the interviewers and show your commitment to learning.
✨Prepare for Common Questions
Think about common interview questions for hospitality roles, like handling difficult guests or managing multiple tasks at once. Prepare your answers using the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Show Enthusiasm for the Role
Let your passion for guest services shine through during the interview. Talk about why you want to work at Hotel Indigo Gloucester specifically and how you align with their culture of service excellence. A positive attitude can make a huge difference!