At a Glance
- Tasks: Lead the night shift, ensuring guest satisfaction and smooth operations.
- Company: Join Six Senses London, a leader in wellness and sustainable hospitality.
- Benefits: Enjoy a vibrant work culture with opportunities for personal growth and development.
- Other info: Fluency in English is required; additional languages are a plus.
- Why this job: Be part of a unique team focused on emotional hospitality and extraordinary experiences.
- Qualifications: Must have a degree in Hospitality and over five years in luxury hotel operations.
The predicted salary is between 36000 - 60000 £ per year.
Hotel Brand: Six Senses
Location: United Kingdom, London
As Night Manager, I will fully understand the vision of Six Senses to help people reconnect with themselves, others, and the world around them, embodying our values of local sensitivity, global sensibility, crafted experiences, emotional hospitality, responsibility, caring, fun, quirkiness, and pioneering wellness.
Sustainability, Wellness, and Out-of-the-Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars through strategic planning and development, ensuring all directives, practices, and initiatives are implemented, embraced, and adopted within the hotel.
Duties and Responsibilities
As Night Manager, I will support the Front Office Manager and assume responsibility for the efficient operation of the following:
- Oversee the Night shift operations in the Front Office department.
- Greet guests upon arrival and conduct check-in and registration procedures efficiently and warmly.
- Ensure guest satisfaction, manage keys, and handle billing procedures accurately.
- Follow operational procedures, including night audits, cash handling, and system updates.
- Maintain a balanced bank, handle foreign currency exchanges, and reconcile transactions at shift end.
- Prepare arrival amenities such as welcome letters, towels, and drinks.
- Maintain guest history files and ensure guest requests and preferences are accommodated whenever possible.
- Record special dietary requests and allergies.
- Coordinate with Housekeeping to ensure rooms are serviced according to guest preferences and that vacant rooms are cleaned as scheduled.
- Collaborate with Engineering for prompt response to maintenance issues.
- Have knowledge of all hotel facilities, services, room rates, categories, locations, and layouts, as well as credit policies and reservation coding.
- Adhere to LQA standards strictly.
Qualifications
To succeed as Night Manager, candidates should possess the following qualifications, skills, and experience in luxury hotel operations:
- Bachelor’s degree in Hospitality, Hotel, or Business Management.
- Over five years’ experience in a similar hotel operational role.
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and familiarity with hotel systems such as POS, PMS, and CRM platforms.
- Fluent in English; additional languages are preferred.
All candidates must have the right to work in the UK. Sponsorship is not available for this role.
This overview provides a general outline of the Night Manager role at Six Senses London. It is not an exhaustive list of all duties and responsibilities associated with the position.
Six Senses London is an equal opportunity employer. This policy applies to all employment terms and conditions.
If you believe you are a great fit even if you don\'t meet every requirement, we encourage you to apply and start your journey with us today.
#J-18808-LjbffrNight Manager - Six Senses London employer: InterContinental Hotels Group
At Six Senses London, we pride ourselves on being an exceptional employer that champions sustainability, wellness, and emotional hospitality. Our vibrant work culture fosters personal growth and development, offering employees unique opportunities to engage in pioneering wellness initiatives while working in a luxurious environment. With a commitment to local sensitivity and global sensibility, we ensure that our team members feel valued and empowered to create extraordinary experiences for our guests.
Contact Details:
InterContinental Hotels Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager - Six Senses London
✨Tip Number 1
Familiarise yourself with Six Senses' core values and mission. Understanding their focus on sustainability, wellness, and unique guest experiences will help you align your responses during interviews and demonstrate your commitment to their vision.
✨Tip Number 2
Network with current or former employees of Six Senses London. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Night Manager role.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience that showcase your ability to handle night operations in a luxury hotel setting. Highlighting your problem-solving skills and guest satisfaction initiatives will set you apart.
✨Tip Number 4
Stay updated on the latest trends in hospitality and wellness. Being knowledgeable about industry developments can help you engage in meaningful conversations during interviews and show your passion for the role.
We think you need these skills to ace Night Manager - Six Senses London
Some tips for your application 🫡
Understand the Company Values:Before applying, take some time to understand the core values of Six Senses. Highlight how your personal values align with their focus on sustainability, wellness, and emotional hospitality in your application.
Tailor Your CV:Make sure your CV reflects your experience in luxury hotel operations. Emphasise your relevant skills, such as guest relations, operational efficiency, and familiarity with hotel systems, to match the job description.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your understanding of the Night Manager role. Include specific examples from your past experiences that demonstrate your ability to manage night operations effectively.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at InterContinental Hotels Group
✨Understand the Six Senses Vision
Before your interview, take some time to research and fully comprehend the vision of Six Senses. Be prepared to discuss how you can help guests reconnect with themselves and the world around them, aligning your personal values with those of the company.
✨Showcase Your Hospitality Experience
Highlight your previous experience in luxury hotels, especially in operational roles. Be ready to provide specific examples of how you've handled guest satisfaction, billing procedures, and night audits in past positions.
✨Demonstrate Technical Proficiency
Since the role requires advanced technical skills, ensure you can confidently discuss your experience with MS Office and hotel systems like POS, PMS, and CRM platforms. Consider preparing a brief demonstration or example of how you've used these tools effectively.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and ability to handle guest requests. Think of scenarios where you've had to liaise with other departments, such as Housekeeping or Engineering, to resolve issues swiftly and efficiently.
