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For Companies At a Glance
- Tasks: Engage with clients, manage bookings, and ensure exceptional service for events.
- Company: Join the iconic Manchester Deansgate Hotel, part of IHG Hotels and Resorts.
- Benefits: Enjoy competitive pay, paid overtime, global career growth, and amazing hotel discounts.
- Why this job: Be part of a luxury hotel experience while developing your skills in a vibrant environment.
- Qualifications: Experience in a commercial team at a 4 or 5-star property is preferred.
- Other info: Flexible hours with opportunities for overtime and paid volunteering days.
The predicted salary is between 28800 - 43200 £ per year.
Hotel
The Manchester Deansgate Hotel (MANDG), 303 Deansgate, M3 4LQ
Overview
The Manchester Deansgate Hotel is on the lookout for a dynamic Meetings, Groups and Events Executive. Join the excitement and become part of the IHG Hotels and Resorts family!
Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space. Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service.
Responsibilities
- Working within the reactive team to build strong client relationships through regular contact by phone, email, and in-person (experience in a commercial team, ideally in a 4 or 5* property or destination venue is desired)
- Respond to M&E enquiries according to company standards and manage enquiries to maximise sales, occupancy, and revenue, including up‑selling hotel facilities
- Manage bookings via in-house system, create written confirmations, and contracts (you will need high attention to detail, ensuring brand standards and revenue maximisation).
- Liaise with clients to gather accurate event and reservation details whilst delivering excellent service via face‑to‑face and telephone interactions (strong communication skills required).
- Accurately input all enquiries into Sales system
- Work collaboratively within both the commercial team and wider hotel
- Consider prevention, recovery, and investigation of any complaints (problem‑solving and guest care skills is essential).
- Typically, this role will operate Monday to Friday office hours, however you will be required to work weekends and evenings as and when business requires. Any hours over your contracted 40 hours per week, will be paid.
Benefits
At IHG Hotels and Resorts, we believe that no two individuals are alike, and we celebrate that by offering our colleagues a wide range of additional benefits to support their unique needs and aspirations. You can expect to receive….
- Financial security – Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay!
- Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
- Colleague perks – worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
- Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first‑aiders
If you are looking to join an iconic and sophisticated Hotel….click apply today to see where this adventure could take you!
Legal Requirements
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual\’s, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Don\’t quite meet every single requirement, but still believe you\’d be a great fit for the job? We\’ll never know unless you hit the \’Apply\’ button. Start your journey with us today.
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Meetings, Groups and Events Executive employer: InterContinental Hotels Group
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meetings, Groups and Events Executive
✨Tip Number 1
Familiarise yourself with the IHG Hotels and Resorts brand and its values. Understanding their commitment to luxury and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of The Manchester Deansgate Hotel or other IHG properties. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships or events in the past. Highlighting your problem-solving skills and attention to detail will resonate well with the hiring team.
✨Tip Number 4
Stay updated on industry trends related to meetings and events. Being knowledgeable about current practices and innovations can demonstrate your passion for the role and your proactive approach to enhancing client experiences.
We think you need these skills to ace Meetings, Groups and Events Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in meetings, groups, and events management. Emphasise any roles where you've built client relationships or managed bookings, especially in a 4 or 5-star hotel environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention specific skills like problem-solving and attention to detail, which are crucial for this position.
Highlight Relevant Skills: In your application, focus on skills such as communication, customer service, and teamwork. Provide examples of how you've successfully handled client enquiries or complaints in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for the Meetings, Groups and Events Executive role.
How to prepare for a job interview at InterContinental Hotels Group
✨Know the Hotel and Its Offerings
Familiarise yourself with The Manchester Deansgate Hotel's amenities, such as the sky bar and meeting rooms. Understanding the hotel's unique features will help you discuss how you can enhance client experiences during events.
✨Demonstrate Your Client Relationship Skills
Prepare examples of how you've built strong relationships in previous roles. Highlight your communication skills and ability to handle enquiries and complaints effectively, as these are crucial for the Meetings, Groups and Events Executive position.
✨Showcase Your Attention to Detail
Since managing bookings and creating contracts is a key responsibility, be ready to discuss how you ensure accuracy in your work. Mention any systems or processes you use to maintain high standards and maximise revenue.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding handling complaints or difficult situations. Prepare scenarios from your past experience where you successfully resolved issues to demonstrate your capability.
