At a Glance
- Tasks: Lead the vibrant Refuge team and create unforgettable guest experiences.
- Company: Join the iconic Kimpton Clocktower Hotel in Manchester.
- Benefits: Earn up to £50,000, enjoy free meals, paid holidays, and discounts at IHG hotels.
- Other info: Join a company recognised as one of Fortune's '100 Best Companies to Work For'.
- Why this job: Be a part of a dynamic venue that celebrates individuality and creativity.
- Qualifications: Experience in senior hospitality roles and a passion for guest satisfaction.
The predicted salary is between 31500 - 38500 £ per year.
We're on the look for a passionate hands-on Refuge General Manager (Full-Time) to lead our iconic Refuge team and bring their energy to Kimpton Clocktower Hotel! Kimpton Clocktower Hotel is a Manchester icon - a bold blend of grand Victorian architecture and playful, contemporary design. We're a little bit classic, a little bit rebellious and always full of character! From buzzing social spaces to unforgettable dining and events, we create stays that feel vibrant, personal and anything but ordinary. At Refuge, we're all about individuality - from the dishes we serve to the drinks we pour. Nestled in the heart of Manchester in the Kimpton Clocktower, Refuge is a vibrant space for our team and guests alike. Join us and help keep the energy, flavour and welcome alive. Come as You Are.
As our Refuge General Manager you'll be the driving force behind one of Manchester's most-loved hospitality spaces. You'll lead the team, shape the guest experience and keep the energy of Refuge alive every day. Your role will include the following responsibilities:
- Lead the overall Refuge operation by bringing restaurant, bar and events activity together to deliver standout guest experiences.
- Take ownership of day-to-day performance, service standards, commercial delivery and the overall guest journey across Refuge.
- Inspire, coach and develop managers, supervisors and team members so every shift feels confident, creative and consistent.
- Manage staffing, rotas, budgets and operational planning so Refuge runs smoothly and efficiently with plenty of personality.
- Work closely with the Kitchen, hotel leadership team and wider departments to make service feel joined-up, seamless and memorable.
- Use guest feedback, team insight and commercial results to spot opportunities, make improvements and keep Refuge moving forward.
We want a natural leader and true host who can balance the buzz of a busy venue with the standards, structure and commercial focus needed to make Refuge thrive. Plus we're looking for someone who has…
- Experience as a General Manager, Senior Restaurant Manager, Bar General Manager or similar senior hospitality leader.
- Proven experience leading large guest-facing teams in a high-volume restaurant, bar, hotel or lifestyle hospitality environment.
- Strong commercial awareness with confidence managing budgets, labour, sales performance and operational standards.
- A calm organised approach with great communication skills and the ability to bring people together across teams.
- A genuine passion for creating memorable guest experiences, building strong teams and keeping a brilliant venue full of life.
Joining the Kimpton family isn't just about providing our guests with excellent service - we've secured a spot in Fortune's '100 Best Companies to Work For' 7 times since 2009, and it's no surprise why!
We can offer you…
- Financial Perks: Up to £50,000.00 per annum, guaranteed hours, free meal on shift, paid holidays, enhanced sick pay, subsidised travel for unsocial hours, plus Wagestream to save, track, and access your pay anytime.
- Career Growth: Training programmes, global progression opportunities and 2 paid volunteering days per year.
- Colleague Perks: Discounts at 6,000+ IHG hotels worldwide, plus friends & family rates. Extra savings through our perks portal on shopping, experiences and more.
- Wellbeing: Generous maternity/paternity pay, 24/7 employee assistance, and access to mental health first-aiders.
- Refer a Friend: Share the opportunity and reap rewards when your friends join!
As the Refuge General Manager, you'll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences. You must meet the legal requirements to work in the UK.
As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business. We provide equal employment opportunities to all applicants and colleagues without regard to race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Refuge Restaurant and Bar General Manager in Manchester employer: InterContinental Hotels Group
At the Manchester Deansgate Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and continuous improvement. With competitive salaries, extensive training opportunities, and a commitment to employee wellbeing, our team members enjoy a supportive environment where they can thrive and grow in their careers. Located in the heart of Manchester, our hotel not only provides a stunning backdrop for work but also fosters a sense of community and inclusivity, making it a truly rewarding place to build your future.
Contact Details:
InterContinental Hotels Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Refuge Restaurant and Bar General Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like InterContinental Hotels Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to InterContinental Hotels Group
Don't be shy about reaching out to InterContinental Hotels Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Refuge Restaurant and Bar General Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about InterContinental Hotels Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at InterContinental Hotels Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
