At a Glance
- Tasks: Welcome guests and handle queries during the night shift at a vibrant hotel.
- Company: Join the iconic Kimpton Clocktower Hotel, blending classic and contemporary styles.
- Benefits: Earn £14.56/hour, enjoy free meals, paid holidays, and discounts at 6,000+ hotels worldwide.
- Other info: Opportunities for career growth and a supportive, inclusive work environment.
- Why this job: Be part of a fun team that values authenticity and delivers memorable guest experiences.
- Qualifications: Experience in hotel reception or guest services is a plus; passion for customer service is essential.
The predicted salary is between 30000 - 30000 € per year.
We are looking for an authentic and driven Front Office Nights Team Member (Full‑Time) to join us at Kimpton Clocktower Hotel! Kimpton Clocktower Hotel is a Manchester icon - a bold blend of grand Victorian architecture and playful, contemporary design. We’re a little bit classic, a little bit rebellious and always full of character!
Your main duties and responsibilities will be taking care of our guests throughout the night, responding to any queries or requests and making sure any late arrivals are met with a warm welcome. You will also be responsible for ad‑hoc tasks throughout the night such as cleaning or preparing reports to ensure the safety of our guests and employees. This role is varied and you may be completing different tasks depending on the need of the Hotel.
So, we are looking for someone who has:
- Availability to work 5 nights across the week, shift times 22.45 - 07.15
- Experience working as a Nights Receptionist, Concierge or Guest Services Agent at a Hotel is beneficial
- Passion for providing excellent customer service, wanting to go above and beyond for our guests!
- Confident working on Hotel systems, experience working with Opera Cloud specifically is a big plus
- Willingness to learn new things and work as part of our wider Hotel team!
- Drive to produce results – we work together within the Kimpton family to continue delivering extremely personal experiences and genuine human connection.
- A warm and authentic personality, with a can‑do attitude and commitment to service.
- A willingness to work as part of a team that embraces our culture and delights our guests every day.
We can offer you:
- Financial Perks: £14.56 per hour, guaranteed hours, free meal on shift, paid holidays, enhanced sick pay, subsidised travel for unsocial hours, plus Wagestream to save, track, and access your pay anytime.
- Career Growth: Training programmes, global progression opportunities and 2 paid volunteering days per year.
- Colleague Perks: Discounts at 6,000+ IHG hotels worldwide, plus friends & family rates. Extra savings through our perks portal on shopping, experiences and more.
- Wellbeing: Generous maternity/paternity pay, 24/7 employee assistance, and access to mental health first‑aiders.
- Refer a Friend: Share the opportunity and reap rewards when your friends join!
If you’re someone who likes to march to the beat of your own drum and wants to join a company that celebrates authentic individuality, apply today!
As a Front Office Nights Team Member, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.
You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.
Nights Receptionist in Manchester employer: InterContinental Hotels Group
At Kimpton Clocktower Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates individuality and fosters personal growth. With competitive pay, generous benefits including free meals, paid volunteering days, and global career progression opportunities, we ensure our team members feel valued and supported. Join us in a dynamic environment where your authentic personality can shine, and together we create unforgettable experiences for our guests.
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Nights Receptionist in Manchester
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the Kimpton Clocktower Hotel's unique vibe and services. This way, when you chat with the hiring team, you can show off your knowledge and passion for what makes this place special.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing a warm welcome and going above and beyond for guests, think of examples from your past experiences where you’ve made someone’s day. Share these stories during your interview!
✨Tip Number 3
Be ready to showcase your adaptability! The job involves various tasks throughout the night, so prepare to discuss how you've handled unexpected situations in previous roles. This will highlight your ability to thrive in a dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Kimpton family. Let’s get you on board!
We think you need these skills to ace Nights Receptionist in Manchester
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your authentic self shine through! We want to see the real you, so don’t be afraid to show off your unique personality and passion for hospitality.
Tailor Your Experience:Make sure to highlight any relevant experience you have as a Nights Receptionist or in guest services. We love seeing how your past roles have prepared you for this position, so be specific about your skills and achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your message better!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at InterContinental Hotels Group
✨Know the Hotel Inside Out
Before your interview, take some time to research Kimpton Clocktower Hotel. Familiarise yourself with its history, unique features, and the services it offers. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Nights Receptionist, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to handle queries and requests effectively, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations during your night shifts. Think about potential challenges you might face and how you would resolve them, especially regarding guest safety and satisfaction.
✨Emphasise Teamwork and Adaptability
The role requires working closely with the hotel team and adapting to various tasks. Share instances where you successfully collaborated with others or adapted to changing circumstances. This will demonstrate your willingness to contribute to the hotel's vibrant culture.
