At a Glance
- Tasks: Lead a dynamic housekeeping team to create unforgettable guest experiences.
- Company: Join the iconic Kimpton Clocktower Hotel, known for its vibrant and unique atmosphere.
- Benefits: Earn up to £32,000, enjoy free meals, paid holidays, and discounts at IHG hotels worldwide.
- Other info: Inclusive workplace with excellent career growth and wellbeing support.
- Why this job: Be part of a fun, rebellious team that values individuality and creativity.
- Qualifications: Proven housekeeping management experience and strong leadership skills required.
We’re on the look for a passionate and hands‑on Housekeeping Manager (Full-Time) to lead our team and bring their energy to the Kimpton Clocktower Hotel! Kimpton Clocktower Hotel is a Manchester icon - a bold blend of grand Victorian architecture and playful, contemporary design. We’re a little bit classic, a little bit rebellious and always full of character! From buzzing social spaces to unforgettable dining and events, we create stays that feel vibrant, personal and anything but ordinary.
As one of our Housekeeping Managers, you’ll be at the heart of the action - leading your team, driving results and creating memorable experiences for every guest. Your role will include the following responsibilities:
- Supporting and reporting into the Executive Housekeeper while staying highly visible on the floor and leading the team day to day.
- Taking a hands‑on approach to floor management, including room checks and supporting the team during busy periods while ensuring a high level of communication between departments (Maintenance and Front Office specifically).
- Managing the Public Areas team, including day and night attendants, rotas and daily standards.
- Recruiting, welcoming and training new starters so they feel confident delivering standards on the floor.
- Spotting ways to improve standards and efficiency by spending time with the team on the floor.
- Working closely with the wider hotel team, staying connected to daily operations and leading from the floor.
We want a true guest‑pleaser - a leader who thrives on delivering unforgettable experiences and brings out the best in their team. Plus, we’re looking for someone who has…
- Experience and Leadership: Proven experience in housekeeping management within the hospitality industry, demonstrating strong leadership skills and leading by example.
- Attention to Detail and Organisational Skills: Exceptional attention to detail to uphold high standards of cleanliness and presentation throughout the property, combined with excellent organisational and time management skills.
- Communication and Problem‑Solving Abilities: Strong verbal and written communication skills for effective collaboration with staff and other departments, along with the ability to address and resolve issues promptly, ensuring a seamless guest experience.
Joining the Kimpton family isn’t just about providing our guests with excellent service - we’ve secured a spot in Fortune’s ‘100 Best Companies to Work For’ 7 times since 2009, and it’s no surprise why!
We can offer you…
- Financial Perks: Up to £32,000.00 per annum, guaranteed hours, free meal on shift, paid holidays, enhanced sick pay, subsidised travel for unsocial hours, plus Wagestream to save, track, and access your pay anytime.
- Career Growth: Training programmes, global progression opportunities and 2 paid volunteering days per year.
- Colleague Perks: Discounts at 6,000+ IHG hotels worldwide, plus friends & family rates. Extra savings through our perks portal on shopping, experiences and more.
- Wellbeing: Generous maternity/paternity pay, 24/7 employee assistance, and access to mental health first‑aiders.
- Refer a Friend: Share the opportunity and reap rewards when your friends join!
If you’re someone who likes to march to the beat of your own drum and wants to join a company that celebrates authentic individuality, apply today!
You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business. We provide equal employment opportunities to all applicants and colleagues without regard to race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Housekeeping Manager in Manchester employer: InterContinental Hotels Group
At Kimpton Clocktower Hotel, we pride ourselves on being a vibrant and inclusive workplace where individuality is celebrated. As a Housekeeping Manager, you'll enjoy competitive financial perks, extensive career growth opportunities, and a supportive work culture that prioritises employee wellbeing. Join us in creating unforgettable experiences for our guests while being part of a team recognised as one of Fortune’s ‘100 Best Companies to Work For’!
Contact Details:
InterContinental Hotels Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like InterContinental Hotels Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to InterContinental Hotels Group
Don't be shy about reaching out to InterContinental Hotels Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about InterContinental Hotels Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at InterContinental Hotels Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
