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- Tasks: Be the friendly face of our hotel, helping guests with their needs and local recommendations.
- Company: Join the vibrant IHG Hotels and Resorts family at The Manchester Deansgate Hotel.
- Benefits: Enjoy competitive pay, paid overtime, free meals, and discounts at over 6,000 hotels worldwide.
- Other info: Opportunities for career growth and volunteering, plus a commitment to inclusivity.
- Why this job: Experience luxury hospitality while making guests smile in a dynamic environment.
- Qualifications: Customer service experience and a full UK driving licence are essential.
The predicted salary is between 24000 - 30000 £ per year.
The Manchester Deansgate Hotel is on the lookout for a dynamic Concierge. Join the excitement and become part of the IHG Hotels and Resorts family! Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space. Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service.
As a Concierge (Full-Time), you can expect to carry out the following duties:
- Being the first point of contact for our guests (you will greet our guests with a warm and authentic Hotel Indigo welcome, supporting with any luggage or additional requirements) – it would be great if you had experience in a customer facing environment within a Hotel or Hospitality venue!
- Recommending food, drinks and entertainment for our guests (you will be a local guide for our guests and adjust your approach to the wants and needs of each individual guest) – you will be someone who knows all the best spots in the local area and have excellent personal skills communicating with a wide range of guests!
- Working closely with our reception team (you will be motivated to ensure all of our guests leave with a smile on their face) – a warm, authentic personality with a can-do attitude and experience of working closely in a team is essential for this role!
- A full UK drivers license is required for this role as you will also carry out valet parking duties for our Guests’ cars.
At IHG Hotels and Resorts, we believe that no two individuals are alike, and we celebrate that by offering our colleagues a wide range of additional benefits to support their unique needs and aspirations. You can expect to receive:
- Financial security – Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay!
- Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
- Colleague perks – worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
- Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
If you are looking to join an iconic and sophisticated Hotel, click apply today to see where this adventure could take you! You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Hotel Concierge - The Manchester Deansgate Hotel employer: InterContinental Hotels Group
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Concierge - The Manchester Deansgate Hotel
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the amenities, local attractions, and dining options. This way, when you chat with potential employers, you can show off your knowledge and passion for the Manchester Deansgate Hotel.
✨Tip Number 2
Network like a pro! Attend hospitality events or local meet-ups where you can connect with industry professionals. Don’t be shy—introduce yourself and express your interest in the Concierge role. You never know who might have a lead!
✨Tip Number 3
Practice your people skills! As a Concierge, you'll need to charm guests from all walks of life. Role-play different scenarios with friends or family to boost your confidence and refine your communication style.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the IHG family. So, don’t wait—hit that 'Apply' button and start your journey with us!
We think you need these skills to ace Hotel Concierge - The Manchester Deansgate Hotel
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight any relevant experience in customer service or hospitality. We love seeing how your past roles have prepared you for being a fantastic Concierge at The Manchester Deansgate Hotel!
Be Specific About Skills: Mention specific skills that align with the job description, like your local knowledge of Manchester or your ability to work well in a team. This helps us see how you can contribute to our vibrant hotel atmosphere.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at IHG Hotels and Resorts.
How to prepare for a job interview at InterContinental Hotels Group
✨Know Your Local Area
As a Concierge, you'll need to be the go-to person for local recommendations. Brush up on the best restaurants, attractions, and events in Manchester. This will not only impress your interviewers but also show that you're genuinely interested in providing excellent service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a guest or customer. Highlight your ability to adapt to different personalities and needs, as this is crucial for a role that involves direct guest interaction.
✨Demonstrate Team Spirit
Since you'll be working closely with the reception team, it's important to convey your teamwork skills. Share instances where you've collaborated effectively with colleagues to enhance guest experiences, showing that you can contribute positively to the hotel's atmosphere.
✨Be Ready for Practical Scenarios
Expect situational questions during your interview. Think about how you would handle various guest requests or challenges, such as dealing with a difficult customer or managing multiple tasks at once. This will demonstrate your problem-solving abilities and readiness for the role.