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- Tasks: Welcome guests and recommend luxury local experiences for an unforgettable stay.
- Company: Renowned hotel group in Manchester with a focus on exceptional service.
- Benefits: Competitive salary, great perks, and opportunities for career advancement.
- Why this job: Be the face of luxury hospitality and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Join a dynamic team with plenty of room for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
A prominent hotel group in Manchester is seeking a motivated Concierge to provide exceptional service to guests. As the first point of contact, you will greet guests, recommend local attractions, and work closely with the reception team to ensure guest satisfaction.
Ideal candidates will have:
- Excellent communication skills
- Customer service experience
- A warm personality
This full-time role offers competitive benefits and career growth opportunities in a dynamic environment.
Guest Concierge — Local Guide to Luxury Experiences in Manchester employer: InterContinental Hotels Group
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Concierge — Local Guide to Luxury Experiences in Manchester
✨Tip Number 1
Make sure to research the hotel group and its values before your interview. Knowing their mission and what makes them stand out will help you connect with the team and show that you're genuinely interested in being part of their luxury experience.
✨Tip Number 2
Practice your communication skills! As a Concierge, you'll need to engage with guests and recommend local attractions. Role-play with a friend or family member to get comfortable with different scenarios and questions you might face.
✨Tip Number 3
Show off your warm personality during the interview. Smile, maintain eye contact, and be enthusiastic about the role. Remember, they’re looking for someone who can create a welcoming atmosphere for guests right from the start!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have insider tips and resources to help you nail that interview and land the job!
We think you need these skills to ace Guest Concierge — Local Guide to Luxury Experiences in Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm personality shine through! We want to see who you are beyond your qualifications, so don’t be afraid to inject a bit of yourself into your cover letter.
Highlight Relevant Experience: Make sure to showcase any customer service experience you have. We’re looking for candidates who can provide exceptional service, so mention specific examples where you’ve gone above and beyond for guests or customers.
Tailor Your Application: Take the time to tailor your CV and cover letter to the role. Mention why you’re excited about being a Concierge and how your skills align with the job description. We love seeing applicants who are genuinely interested in the position!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at InterContinental Hotels Group
✨Know Your Local Attractions
As a Guest Concierge, you'll need to impress with your knowledge of local attractions. Research popular spots, hidden gems, and luxury experiences in Manchester. Be ready to share personal recommendations that showcase your passion for the city.
✨Showcase Your Communication Skills
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. Consider role-playing common guest scenarios with a friend to refine your responses and ensure you come across as approachable and friendly.
✨Demonstrate Customer Service Excellence
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight situations where you resolved issues or created memorable experiences, as this will show your commitment to exceptional service.
✨Exude Warmth and Positivity
Your personality is just as important as your skills. During the interview, let your warm and welcoming nature shine through. Smile, maintain eye contact, and engage with the interviewer to create a positive atmosphere that reflects the hospitality spirit.
