Front Office Night Supervisor in Manchester

The Manchester Deansgate Hotel is on the lookout for a dynamic Front Office Nights Supervisor. Join the excitement and become part of the IHG Hotels and Resorts family! Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space. Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service.

We are looking for someone who can work 39 hours over 5 shifts.

Responsibilities:

• Checking in our late-arrival guests and checking out our early-departure guests (you will greet our guests with a warm and authentic welcome, using Opera to check in our guests effectively).
• Covering duty manager shifts and leading our Nights Team in absence of a Nights Manager – fully conversant with all hotel emergency procedures, you’ll take responsibility when required to ensure the smooth and safe running of the hotel.
• Supporting the team by training, assisting with any recruitment and coaching the team to perform at their best.
• Dealing with ad-hoc guest requests throughout the night (you will be problem solving to ensure we can elevate all of our guests' stays, dealing with any guest requests and appropriate service recoveries for any guest complaints).
• Ensuring the safety of our Guests and Colleagues (you will be focused on ensuring a safe environment for our Guests and Colleagues, completing relevant checks and recording information via reports).
• Completing ad-hoc tasks throughout the night (this is a varied role and you will be dealing with a variety of tasks such as running reports, manning the reception desk, cleaning and completing checks around the hotel).

Benefits:

• Financial security – Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay!
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks – worldwide discounted room rates and discounted F&B whilst on employee rate, plus generous friends and family rate.
• Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.

If you are looking to join an iconic and sophisticated Hotel…click apply today to see where this adventure could take you! You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.