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- Tasks: Enhance guest experiences with personalised service and local insights.
- Company: Luxury hotel brand in Edinburgh known for exceptional service.
- Benefits: Competitive perks and opportunities for career progression.
- Why this job: Create memorable luxury experiences and be a city insider.
- Qualifications: Background in hotel guest services and a passion for hospitality.
- Other info: Join a dynamic team in a vibrant city.
The predicted salary is between 28800 - 43200 £ per year.
A luxury hotel brand in Edinburgh seeks a Concierge to enhance guest experiences by providing personalized service and local insights.
Responsibilities include:
- Being the first point of contact
- Handling guest queries
- Offering recommendations for dining and activities
Ideal candidates should have a background in hotel guest services and a passion for creating memorable luxury experiences. Competitive perks and career progression opportunities are provided.
Luxury Concierge: Personal Guest Experience & City Insider employer: InterContinental Hotels Group
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Concierge: Personal Guest Experience & City Insider
✨Tip Number 1
Network like a pro! Connect with people in the luxury hospitality scene, especially in Edinburgh. Attend events or join online groups where you can meet industry insiders who might just have the scoop on job openings.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for creating memorable experiences shine through. Share stories about how you've gone above and beyond for guests in the past – it’s all about making that personal connection.
✨Tip Number 3
Research the hotel brand! Know their values, mission, and what makes them stand out in the luxury market. This will help you tailor your responses during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and ace those guest service scenarios. Plus, it’s a great way to stay updated on new opportunities in the luxury concierge space.
We think you need these skills to ace Luxury Concierge: Personal Guest Experience & City Insider
Some tips for your application 🫡
Show Your Passion for Luxury Service: When writing your application, let your enthusiasm for providing top-notch service shine through. We want to see that you genuinely care about creating memorable experiences for guests, so share any relevant stories or examples from your past roles.
Highlight Local Knowledge: As a Concierge, being a city insider is key! Make sure to mention any local insights or favourite spots you have in Edinburgh. This will show us that you’re not just about the job, but you also have a love for the city and its offerings.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We appreciate candidates who take the extra step to align their skills and experiences with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at InterContinental Hotels Group
✨Know Your City Inside Out
As a Concierge, you'll need to be the ultimate city insider. Brush up on local hotspots, hidden gems, and the best dining options in Edinburgh. Make sure you can share personal experiences or recommendations that showcase your knowledge and passion for the area.
✨Showcase Your Guest Service Skills
Prepare examples from your past roles where you've gone above and beyond for guests. Highlight situations where you turned a negative experience into a positive one. This will demonstrate your commitment to creating memorable luxury experiences.
✨Practice Your Communication Style
Since you'll be the first point of contact for guests, it's crucial to convey warmth and professionalism. Practice your communication skills, focusing on how to engage with guests in a friendly yet polished manner. Role-playing with a friend can help you refine your approach.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, guest expectations, and opportunities for career progression. This shows your genuine interest in the role and helps you assess if the hotel is the right fit for you.
