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For Companies At a Glance
- Tasks: Welcome guests and assist with luggage, ensuring a smooth hotel experience.
- Company: Join Kimpton Charlotte Square Hotel, where luxury meets authentic human connections.
- Benefits: Enjoy £12.60/hour, guaranteed hours, free meals, and discounts at over 6,000 hotels worldwide.
- Why this job: Be yourself in a vibrant culture that values individuality and creativity.
- Qualifications: Experience in hospitality is a plus; a driving licence is essential.
- Other info: Flexible full-time or part-time roles available; apply today to start your journey!
The predicted salary is between 22000 - 28000 £ per year.
Overview
We are looking for an authentic and driven Luggage Porter/Door Person (Full-Time) to join us at Kimpton Charlotte Square Hotel and embrace your unique, best self to provide our guests with heartfelt human connections!
You can join us either Full-Time(40 hours per week) or Part-Time(20-hours per week) and is essential for this role to have a Driving License!
Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay. Welcoming locals to relax in our Garden area (a must visit), experiencing mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa – we cover it all!
Responsibilities
- Be yourself – bringing the real you to work, with your unique personality we want you to be who you are!
- Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
- Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!
- Provide guests with assistance in entering our Hotel, greeting them as they come and welcoming them with a friendly approach!
- Support Concierge in moving luggage to rooms, communicating with the wider Front Office team in order to coordinate your approach.
Qualifications
- Experience working as a Luggage Porter, Door Person, Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial
- An organised approach, ability to handle large amounts of information at once and deal with various requests simultaneously
- Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection.
- A warm and authentic personality, with a can-do attitude and commitment to service.
- Overall, you will be willing to work within our team to embrace our service and delight our guests!
Benefits
- Financial security – £12.60 per hour (£26,208.00 per annnum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus Tronc paid monthly if in eligible role. Wagestream – a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
- Colleague perks – worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
- Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
- Hotel specific benefits– complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George Hotel plus Spa and gym discounts at our Kimpton property.
If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today! Check out our Instagram page @kimptoncharlottesquare to see more.
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual\’s race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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Luggage Porter/Door Person employer: InterContinental Hotels Group
Contact Detail:
InterContinental Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luggage Porter/Door Person
✨Tip Number 1
Familiarise yourself with the Kimpton Charlotte Square Hotel and its unique offerings. Understanding the hotel's atmosphere, services, and guest expectations will help you connect with potential employers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your interpersonal skills during any interactions. As a Luggage Porter/Door Person, you'll need to create heartfelt connections with guests, so showcasing your warm personality and ability to engage with people will set you apart.
✨Tip Number 3
Network with current or former employees of Kimpton Hotels. They can provide valuable insights into the company culture and what it takes to succeed in the role, which can be beneficial during interviews.
✨Tip Number 4
Prepare to discuss your previous experience in hospitality or customer service roles. Be ready to share specific examples of how you've provided excellent service, as this will demonstrate your capability to meet the expectations of the position.
We think you need these skills to ace Luggage Porter/Door Person
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in roles like Luggage Porter, Door Person, or Guest Services. Emphasise your ability to provide personalised guest experiences and any previous work in a 4/5* hotel.
Craft a Personal Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention how you can contribute to creating heartfelt human connections and why you resonate with Kimpton's values of authenticity and individuality.
Highlight Your Driving Licence: Since a driving licence is essential for this position, make sure to clearly state this in your application. If you have experience driving in a professional capacity, mention it to strengthen your application.
Showcase Your Soft Skills: In your application, highlight your warm personality, can-do attitude, and commitment to service. Provide examples of how you've successfully handled guest requests or contributed to a positive team environment in the past.
How to prepare for a job interview at InterContinental Hotels Group
✨Show Your Personality
As a Luggage Porter/Door Person, your authentic self is what will shine through. Be prepared to showcase your warm and friendly personality during the interview, as this role is all about creating heartfelt connections with guests.
✨Demonstrate Team Spirit
Highlight your ability to work collaboratively with others. Share examples of how you've successfully supported colleagues in previous roles, especially in fast-paced environments like hotels, to ensure a smooth guest experience.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle multiple requests at once. Think of specific situations where you had to think on your feet and how you managed to provide excellent service under pressure.
✨Know the Company Culture
Familiarise yourself with Kimpton's values and culture. Understanding their emphasis on individuality and heartfelt connections will help you align your answers with what they are looking for in a candidate.
