Waiting Team Member in London

Come and join the team at The Parlour, one of London’s most stylish hotel lounges, located within Kimpton Fitzroy London. Located in the heart of Kimpton Fitzroy London, Fitz’s Russell Sq. features three opulent spaces with unique personalities. Fitz’s Brasserie, a sophisticated eatery serving classic British dishes elevated from modern palates, and Fitz’s Bar & Parlour, a glamorous drinking den and all-day parlour. Here guests can dine on quintessentially British cuisine, sip finely crafted cocktails and savour a late-night tipple (or two). Join us to help create a London experience like no other!

As a Waiting Team Member you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences. We’re looking for charismatic, confident and passionate team members to deliver unforgettable service in an elegant, fast-paced luxury environment.

What you’ll be doing:

• Creating memorable guest experiences with warm, personalised service.
• Serving food, cocktails, wines and premium beverages with confidence and attention to detail.
• Building genuine connections with guests and creating a welcoming atmosphere.
• Working closely with an energetic and supportive front of house team.
• Bringing personality, professionalism and passion to every shift.

What we’re looking for:

• Previous experience in a restaurant, bar or luxury hospitality environment.
• A natural people person with excellent communication skills.
• Positive energy and a team-focused attitude.
• Passion for food, drink and exceptional guest service.
• Someone who thrives in a vibrant, busy environment.
• Availability to work 40hrs per week.

Why join us?

• Be part of an iconic luxury London hotel and work in one of the city’s most beautiful bar and lounge spaces.
• The chance to be part of a passionate team delivering standout guest experiences every day.
• £14.42 per hour plus Service Charge, paid overtime and other great IHG perks!
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated).
• Access to Wagestream, a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Free meals whilst on duty prepared by skilled chefs!
• Worldwide employee and friends & family hotel room discounts.
• Food and Beverage discounts at the delicious Fitz bar and Fitz Brasserie.
• Discounts off your supermarket shop, other shopping, and experiences through our portal!
• Employee assistance programme 24/7 and employee healthcare plan with access to Mental Healthcare first aiders.
• Regular sporting and social events.
• Most importantly, we’ll help you grow and develop you as an individual.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. You must meet the legal requirements to work in the UK.